Customer Care Analyst – Operations

🔥 0 minutes ago

🇫🇷 France – Remote

💵 €28k - €32k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

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Green-Got

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

💳 Fintech

🛍️ eCommerce

☁️ SaaS

Fintech • eCommerce • SaaS

Green-Got is a financial technology company that provides a comprehensive suite of payment solutions, enabling businesses to manage online and in-person payments effortlessly. It offers tools for payment processing, subscription management, invoicing, and financial reporting, designed to streamline revenue operations and optimize user experiences. Green-Got's platform supports a wide range of payment methods and integrates seamlessly with various eCommerce and SaaS applications, making it a versatile choice for businesses looking to elevate their financial infrastructure.

📋 Description

• Respond to members via chat, email, and phone with clarity, empathy, and within required response times • Support members with their accounts, transactions, and questions following investigation • Identify, assess, and resolve novel or complex cases • Collect, structure, and share members’ needs, frustrations, and suggestions with the Product, Tech, and Marketing teams • Optimize existing processes and workflows • Keep documentation, FAQs, and processes up to date • Identify bugs, report them to the relevant teams, and track their resolution • Participate in testing new features before they go live • Identify opportunities to improve the member experience • Define KPIs and propose and implement concrete actions • Set up tools and routines to track projects and ensure successful outcomes • Act as a liaison between members and the Product, Tech, Compliance, Marketing, and Impact teams

🎯 Requirements

• Education: BTS, IUT, business school, IAE, or another qualification related to customer relations • Initial experience in customer care or customer service is a strong plus • Strong customer-service orientation • Rigorous and well organized • Excellent written communication skills and impeccable spelling • Analytical curiosity • Ability to manage stress and remain calm under pressure • Professional working proficiency in English: able to read, respond, and communicate in English • Commitment to environmental transition and Green-Got’s mission • Interest in digital tools • Interest in AI and automation applied to customer service • Available for a permanent, 39-hour-per-week position

🏖️ Benefits

• Remote work available from home and anywhere in Europe • Flexible remote-working arrangements • BSPCE (French employee stock options) • Alan health insurance • A team day every six months • Learn alongside a team that supports knowledge sharing • Opportunities for career growth and increased responsibility • A role with genuine impact and meaningful responsibilities

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