Customer Care Analyst – Operations

🔥 0 minutes ago

🇫🇷 France – Remote

👨‍🎓 Internship

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Green-Got

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

💳 Fintech

🛍️ eCommerce

☁️ SaaS

Fintech • eCommerce • SaaS

Green-Got is a financial technology company that provides a comprehensive suite of payment solutions, enabling businesses to manage online and in-person payments effortlessly. It offers tools for payment processing, subscription management, invoicing, and financial reporting, designed to streamline revenue operations and optimize user experiences. Green-Got's platform supports a wide range of payment methods and integrates seamlessly with various eCommerce and SaaS applications, making it a versatile choice for businesses looking to elevate their financial infrastructure.

📋 Description

• Respond to members via chat, email, and phone with clarity, empathy, and within established response times • Assist members with their accounts, transactions, and questions following investigation • Identify, assess, and resolve unprecedented cases • Collect, structure, and share members’ needs, frustrations, and suggestions with the Product, Tech, and Marketing teams • Optimize processes, challenge workflows, and keep documentation up to date • Identify bugs, report them to the relevant teams, and follow up through resolution • Participate in testing new features before they go into production • Identify opportunities to improve the member experience • Define KPIs and propose and implement concrete actions • Set up the tools and routines required to monitor projects and ensure their outcomes • Act as the central liaison between members and the Product, Tech, Compliance, Marketing, and Impact teams

🎯 Requirements

• Empathy, attention to detail in execution, and the ability to remain calm under pressure • A strong service mindset and the ability to resolve members’ issues • Strong organizational skills: prioritization, documentation, and follow-up • Excellent written communication skills and flawless spelling and grammar • Analytical curiosity and the ability to identify patterns • Strong stress-management skills • Availability and motivation to work on Saturdays and Sundays • Working proficiency in English: reading, written responses, and conversations • An interest in the environmental transition and Green-Got’s mission • An interest in Intercom, Notion, Slack, Aircall, AI, and automation applied to customer service • Education: BTS, university technology diploma, business school, IAE, or any course of study related to customer relations • Previous experience in customer care or customer service is a strong plus

🏖️ Benefits

• A role with a real impact • Genuine responsibilities • Learning alongside a supportive, knowledge-sharing team • Opportunities for growth and ownership of key responsibilities • Flexibility: remote work possible from home and anywhere in Europe • Regular events: GG Team Day, CC Team Building, Green Camp, and more