Community Manager

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Greenpark

WebsiteLinkedInAll Job Openings

201 - 500 employees

☁️ SaaS

🤝 B2B

Digital Marketing • SaaS • B2B

Greenpark is a leading digital content agency that specializes in creating needs-led content for omnichannel search and social media channels. The company partners with some of the world’s biggest brands, including Kimberly Clark, Campari Group, Unilever, and Sanofi, to build authentic and lasting connections with their audiences. Operating globally with offices in cities like São Paulo, London, Singapore, and Jakarta, Greenpark excels in leveraging SEO, generative AI, and digital marketing strategies to enhance brand performance and consumer engagement. Notable achievements include awards in search marketing and collaborations in the beauty, healthcare, and technology sectors.

📋 Description

• Monitor and manage social media discussion threads across platforms (Instagram, TikTok, Facebook, YouTube, Reddit etc.) • Engage with the community in an appropriate tone —answering questions and sparking deeper conversations. • Identify and respond to opportunities for deeper engagement (e.g., users asking for advice, clarification, or product information). • Flag trending topics, FAQs, or sensitive comments to the content teams. • Track engagement metrics and community sentiment to help inform content and strategy. • Stay up to date on diamond/ jewellery trends and relevant news to ensure timely and relevant responses.

🎯 Requirements

• Proven experience managing social media or online communities—either in-house, at an agency, or freelance. • Strong written communication skills with an adaptable, on-brand tone of voice. • Interest in (or knowledge of) diamonds, fine jewellery, or luxury lifestyle content. • Comfortable navigating social media platforms and tools (e.g., Meta Business Suite, TikTok comments, Sprout, or similar). • Ability to work independently, manage time efficiently, and meet deadlines. • Availability to monitor platforms and respond within agreed-upon windows (some evening or weekend flexibility may be needed). • Experience in rigorous reporting and capturing insights into project progress.

🏖️ Benefits

• Positive impact for the people and brands we serve • Kindness and respect at the core