Support Operator – EMEA

🔥 0 minutes ago

🌐 Poland, Bulgaria – Remote

🇵🇱 Poland – Remote 🇧🇬 Bulgaria – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

✨ Operator

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GRID esports

WebsiteLinkedInAll Job Openings

51 - 200 employees

🎮 Gaming

☁️ SaaS

💰 $10M Series A on 2021-04

Gaming • SaaS • Data Analytics

GRID esports is a data platform company that focuses on providing comprehensive data solutions for the esports industry. The company offers services to game developers, esports betting and fantasy platforms, media, and tournament organizers by connecting them with professional teams and fans through official in-game data. GRID's technology tracks every aspect of a game at the server level, offering secure and accurate data feeds, streaming, and visualizations. With partnerships with over 70 game publishers and 350 data consumers, GRID serves as a crucial hub for managing and distributing data, empowering the esports ecosystem.

📋 Description

• Collaborate with esports tournament organizers to ensure content is correctly configured for GRID to collect and distribute official data • Monitor live esports data feeds for accuracy, integrity, and uninterrupted delivery to clients • Identify and resolve real-time data discrepancies, delays, or feed issues, escalating when necessary • Communicate directly with clients via email, Slack, Discord, Telegram, and Teams to resolve operational or data-related questions • Help improve the GRID product suite based on customer feedback and identified defects • Log and track data quality and process issues • Work before, during, and after esports tournaments with tournament organizers, game publishers, and customers • Identify, document, and report technical and data issues • Contribute daily to the knowledge base for employees, partners, and customers • Continuously develop knowledge of esports titles and GRID products to enhance service quality and decision-making

🎯 Requirements

• Strong customer-first mindset • Interest in competitive video games, including CS2, Valorant, Dota 2, and PUBG • Understanding of esports tournament structures, formats, and rules • Previous experience in customer-facing Support roles • Experience with Slack, GSuite, Discord, and Teams • Some computer science knowledge would be a plus • Availability to work shifts and weekends if required • Excellent written and spoken English • Other languages are a plus • Ability to work in the European timezone • Ability to work on a B2B contract

🏖️ Benefits

• Flexible working conditions • Mental health support and access to professional counselors covered by the business • Company and team-wide events • Work travel opportunities with travel insurance • Training and development budget • High-quality Swag/ Merch • Generous vacation allowance (28+ days a year) • Self-development budget • Strong career advancement opportunities • Support from teammates for professional growth • Remote work environment • Opportunities to work from GRID offices or from home