Support Specialist

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November 25

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Groombuggy

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B2C • Wellness

Groombuggy is a premier mobile dog grooming service, offering the convenience of top-notch grooming directly to your doorstep. They prioritize a stress-free, personalized grooming experience, making it ideal for anxious dogs. With a focus on high-quality care, Groombuggy uses top-tier shampoos and vet-rated cleaning solutions. The service eliminates the need for lengthy trips to traditional grooming salons by providing on-time grooming appointments in a calm and private environment. Operating in various locations including California, Colorado, Virginia, and North Carolina, Groombuggy offers flexible scheduling and a personalized touch to ensure your dog looks and feels their best.

11 - 50 employees

👥 B2C

🧘 Wellness

📋 Description

• Answer inbound phone calls and SMS from pet parents, providing timely, empathetic, and knowledgeable assistance. • Respond to general email inquiries (info@), ensuring accuracy and warmth in every message. • Support and resolve reschedule requests, utilizing solution-oriented thinking to meet client and Pet Stylist needs. • Validating pet and client information for safety, suitability, and optimal scheduling. • Maintain accurate documentation of all client interactions and appointment details in Barkbus’s systems. • Serve as real-time SMS support for Pet Stylists on the road: answer questions, resolve day-of obstacles, and provide updates. • Proactively communicate schedule changes and client needs to ensure high service standards. • Coordinate with shift leads or leadership as needed regarding schedule adjustments, urgent client requests, or system escalations. • Surface trends, recurring issues, or process improvement ideas through established reporting channels.

🎯 Requirements

• Experience in customer support, client relations, or a similar role • Confidence using multiple communication channels (phone, SMS, email) • A growth mindset and a passion for continuous learning • High attention to detail and strong organizational skills • Comfort leveraging technology, CRM systems, and dynamic workflows

🏖️ Benefits

• Join a passionate, creative team remaking pet health & wellness • Build genuine relationships—with both people and pets! • Thrive in a high-velocity, collaborative culture that values your ideas • Opportunities for personal and professional growth as we scale nationally