IT Support Analyst N1 – Monitoring and Observability

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GrooveTech

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

🤝 B2B

🏢 Enterprise

🎯 Recruiter

B2B • Enterprise • Recruitment

GrooveTech is a Brazilian IT services firm that provides managed staff augmentation and squads, software quality assurance, 24x7 NOC monitoring, and strategic IT consulting including digital due diligence for M&A. They supply managed teams (Executives of IT, PM/PO, technical leads and business partners), daily reporting, and focus on ROI by reducing turnover and improving project performance through testing automation, monitoring (on-prem and cloud), and tailored delivery models.

📋 Description

• Support two distinct operations teams during the night shift, ensuring coverage, responsiveness and agility in incident handling. • Monitor critical, high-availability environments using leading observability tools (Zabbix, Grafana, Dynatrace, Datadog or New Relic). • Quickly identify, triage and respond to infrastructure alerts, ensuring correct routing and escalation of incidents. • Perform basic technical analysis on Windows and Linux servers (via remote access, error log analysis, service status checks and hardware performance monitoring). • Log, categorize and track the lifecycle of technical tickets using recognized ITSM tools (such as Jira, GLPI or ServiceNow). • Support teams during critical moments by actively participating in incident war rooms and providing real-time status updates. • Maintain and update technical procedure documentation (runbooks) and propose improvements to monitoring processes.

🎯 Requirements

• Hands-on experience with at least one observability tool (Zabbix, Grafana, Dynatrace, Datadog or New Relic). • Basic troubleshooting knowledge of Windows and Linux operating systems (services, log analysis, network connectivity and performance). • Previous experience with ITSM tools for opening, routing and tracking tickets. • Excellent communication, flexibility to work across different teams, collaborative mindset and a strong sense of urgency when handling incidents. • Technologist degree or University degree in Information Technology (completed or in progress).

🏖️ Benefits

• Working hours: Night shift, from 22:00 to 06:00. • Employment type: Contractor (PJ). • Workplace: Remote. • Well-being platform: Access to the Wellhub (Gympass) program for physical and mental health. • Insurance: National life insurance coverage.