Payment Operations Manager

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Growe

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2019

🎮 Gaming

🤝 B2B

Gaming • B2B • Entertainment

Growe is a dynamic company that boldly operates in the iGaming and Entertainment industries. Its mission is to unlock potential and create opportunities by launching new iGaming brands across Asia and Latin America. Gathered expertise from diverse markets allows Growe to unite brands globally and enhance the gaming experience, making it a key player in the growth of the industry.

📋 Description

• Monitor that payment methods work properly, escalate issues to respective providers and teams; • Analyze acceptance rates of different payment methods/providers/cashiers and make decisions as to which payment method to enable/disable and which volumes to process on each; • Ensure sufficient available balance across different payment methods to process withdrawals, initiate top-ups, and analyze the cost structure of each method; • Review and create backup/contingency and emergency plans; • Create monitoring guidelines and procedures for monitoring and support teams; • Report daily and weekly payment activities and issues to the Head of Operations; • Assist with the integration of new payment providers/methods; • Suggest product/flow improvements (e.g., validation fields, placeholders on forms); • Handle requests from customer support; • Test new payment methods integrations/deployments; • Partner closely with the BI department to build, ensuring data-driven enhancements to all internal reporting and consistent tracking of critical business metrics.

🎯 Requirements

• 2+ years as a billing/payments manager/support or similar role in online payments; • Confident in dealing with numbers and processing of financial/transactional information; • Advanced Excel and other MS Office software user; • Good understanding of online payments technical integrations, funnels, flows; • Experience in written and oral communication with foreign customers or partners; • Deep understanding of payment and transactional systems and services; • Upper-Intermediate English proficiency; • Experience with the iGaming industry will be a plus.

🏖️ Benefits

• Monitor that payment methods work properly, escalate issues to respective providers and teams; • Analyze acceptance rates of different payment methods/providers/cashiers and make decisions as to which payment method to enable/disable and which volumes to process on each; • Ensure sufficient available balance across different payment methods to process withdrawals, initiate top-ups, and analyze the cost structure of each method; • Review and create backup/contingency and emergency plans; • Create monitoring guidelines and procedures for monitoring and support teams; • Report daily and weekly payment activities and issues to the Head of Operations; • Assist with the integration of new payment providers/methods; • Suggest product/flow improvements (e.g., validation fields, placeholders on forms); • Handle requests from customer support; • Test new payment methods integrations/deployments; • Partner closely with the BI department to build, ensuring data-driven enhancements to all internal reporting and consistent tracking of critical business metrics.