Operations Manager

🕒 July 10

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Strada

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Strada is a global services company specializing in providing people-first solutions designed to enhance workforce management through technology. With over 30 years of experience and coverage across 180+ countries, Strada offers a range of services including global payroll solutions, HR and benefits administration, and expert guidance on platforms such as Workday and SAP. The company focuses on optimizing employee performance and operational efficiency, helping organizations transform their HR functions by leveraging AI and advanced technology.

📋 Description

• Responsible for the end to end client relationship, ensuring that all contractual agreements are delivered on time and accurately • End to end management of the client relationship, including all escalation • Work in partnership with Account Management to ensure accurate and timely contract revisions • Manage and identify deviations from the contractually defined standard scope of service • Ongoing review of the Country Solution workbook and ensure updates are captured • Effectively manage and monitor all client SLAs using appropriate tools to ensure adherence to targets • Conduct Service Review meetings, ensuring actions and follow ups are timely and accurate • Liaise with internal stakeholders to ensure successful management of the client • Project Management to ensure successful implementation of any new service or processes • Support ITCAMs/ADs in ensuring the client is aware of any product enhancements • Handle all required purchase order management activities per the defined process • End to end management of the operational team, including regular individual reviews, training, performance management, and overall adherence to Strada policies • Management of recruiting the correct Specialists for the team by working with the Recruitment Team

🎯 Requirements

• BA/BS in a business-related field such as Accounting, Human Resources, Business Administration, or equivalent combination of education & experience • 5-8 years relevant experience administering Payroll or Health & Welfare/Benefits in an HR consulting, HR Outsourcing or Corporate environment • Strong knowledge of MS Office tools such as Excel, Word, and PowerPoint • HRIS knowledge: Workday, SAP, or PeopleSoft knowledge preferred • Flexibility to support a global and fast paced environment • Attention to detail • Excellent written and verbal skills • Self-motivated and a willingness to learn • Ability to collaborate and work in a team environment, as well as independently while adhering to processes and procedures • Native Dutch writing and verbal skills

🏖️ Benefits

• health coverage • wellbeing programs • paid leave (vacation, sick, parental) • retirement plans • learning opportunities