Operations Manager

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Strada

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

👥 HR Tech

☁️ SaaS

🤝 B2B

HR Tech • SaaS • B2B

Strada is a global services company specializing in providing people-first solutions designed to enhance workforce management through technology. With over 30 years of experience and coverage across 180+ countries, Strada offers a range of services including global payroll solutions, HR and benefits administration, and expert guidance on platforms such as Workday and SAP. The company focuses on optimizing employee performance and operational efficiency, helping organizations transform their HR functions by leveraging AI and advanced technology.

📋 Description

• Responsible for the end to end client relationship, ensuring that all contractual agreements are delivered on time and accurately • End to end management of the client relationship, including all escalation • Work in partnership with Account Management to ensure accurate and timely contract revisions • Manage and identify deviations from the contractually defined standard scope of service including following the defined Change Request process • Ongoing review of the Country Solution workbook and ensure updates are captured • Year End management • Effectively manage and monitor all client SLAs using the appropriate tools to ensure adherence to targets; if targets are not being met, root cause and action to be provided to your manager • Conduct Service Review meetings, ensuring actions and follow ups are timely and accurate • Lead Hypercare calls (where no SDM is assigned) to ensure actions are tracked and resolved • Liaise with internal stakeholders (AD, RSDM, SDM, SR, supporting functions) to ensure successful management of the client • Project Management to ensure successful implementation of any new service or processes • Working with Transformation and Products, in liaison with specialists, to implement automation and innovation • Management of internal stakeholders • Liaise with the JL3 to ensure the service is running as per our SLAs and KPIs • Support ITCAMs/ADs in ensuring the client is aware of any product enhancements • Payroll Legislation updates are fully documented by the specialist and understood by the team • Annual planning reviewed and signed off by client(s) and JL3 • ALIGHT Security Standards are adhered and followed • Accountable that all root cause analysis is accurate and that preventative steps are implemented to limit any reoccurrence • Ability to recognize and deal appropriately with sensitive and confidential information • Handle all required purchase order management activities per the defined process • End to end management of the operational team, including regular individual reviews, training, performance management, absence management and overall adherence to ALIGHT HR policies • Strong ability to coach, develop action plans, which maximize performance, and provide effective feedback and share business updates as appropriate • Management of recruiting the correct Specialists for the team by working with the Recruitment Team • Manage and monitor timely and accurate time recordings in the time management system • Keep team informed by conducting effective team meetings • Communication and eAlightgement of team ensuring that business updates, innovation etc is fully understood by the whole team. • Maintain a professional environment; correct behaviours and enforce the use of business etiquette • Participates in projects and activities as needed and assigned

🎯 Requirements

• Strong knowledge of MS Office tools such as Excel, Word, and PowerPoint • Flexibility to support a global and fast paced environment • Attention to detail • Excellent written and verbal skills • Self-motivated and a willingness to learn • Ability to collaborate and work in a team environment, as well as independently while adhering to processes and procedures • BA/BS in a business-related field such as Accounting, Human Resources, Business Administration, or equivalent combination of education & experience • 5-8 years relevant experience administering Payroll or Health & Welfare/Benefits in an HR consulting, HR Outsourcing or Corporate environment. • HRIS knowledge: Workday, SAP, or PeopleSoft knowledge preferred • Experience working with HR and payroll data • Experience managing a team

🏖️ Benefits

• health coverage • wellbeing programs • paid leave (vacation, sick, parental) • retirement plans • learning opportunities