VIP Customer Support

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Growe

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2019

🎮 Gaming

🤝 B2B

Gaming • B2B • Entertainment

Growe is a dynamic company that boldly operates in the iGaming and Entertainment industries. Its mission is to unlock potential and create opportunities by launching new iGaming brands across Asia and Latin America. Gathered expertise from diverse markets allows Growe to unite brands globally and enhance the gaming experience, making it a key player in the growth of the industry.

📋 Description

• Provide premium, high-level support to VIP clients via chat, email, phone (when needed); • Ensure 24/7 coverage, specifically handling night shift operations; • Respond to customer inquiries promptly and professionally; • Resolve complex issues efficiently while maintaining VIP service standards; • Escalate technical or high-priority cases to relevant departments when necessary; • Monitor customer accounts and proactively identify potential issues; • Meet KPIs related to response time, resolution time, and customer satisfaction; • Adapt to rotating schedules, including weekends and holidays; • Ensure smooth shift handovers between day and night teams.

🎯 Requirements

• Upper-Intermediate level to advanced of English (fluent written and spoken); • Fluent Spanish speaker; • Previous experience with customer support is not mandatory, but will be considered a plus; • Experience handling live chat and email interactions will be considered an advantage.

🏖️ Benefits

• Provide premium, high-level support to VIP clients via chat, email, phone (when needed); • Ensure 24/7 coverage, specifically handling night shift operations; • Respond to customer inquiries promptly and professionally; • Resolve complex issues efficiently while maintaining VIP service standards; • Escalate technical or high-priority cases to relevant departments when necessary; • Monitor customer accounts and proactively identify potential issues; • Meet KPIs related to response time, resolution time, and customer satisfaction; • Adapt to rotating schedules, including weekends and holidays; • Ensure smooth shift handovers between day and night teams.