Grupo IOB
1001 - 5000 employees
🤝 B2B
☁️ SaaS
📚 Education
B2B • SaaS • Education
Grupo IOB is a Brazilian provider of cloud-based software, regulatory content, education and consulting focused on accounting, tax and labor compliance for accounting firms and companies. The group offers SaaS products such as electronic invoicing (NF-e, NFC-e, NFS-e, CT-e, MDF-e), tax simulators, payroll and document management, plus AI-driven intelligence to support decision-making and prepare for the Reforma Tributária. IOB also provides scored continuing-education courses for accountants (CRC credits) and telephone/chat consulting on tax, labor and previdenciary matters.
Customer Service Analyst – Payroll
🔥 0 minutes ago
🗣️🇧🇷🇵🇹 Portuguese Required
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Grupo IOB
1001 - 5000 employees
🤝 B2B
☁️ SaaS
📚 Education
B2B • SaaS • Education
Grupo IOB is a Brazilian provider of cloud-based software, regulatory content, education and consulting focused on accounting, tax and labor compliance for accounting firms and companies. The group offers SaaS products such as electronic invoicing (NF-e, NFC-e, NFS-e, CT-e, MDF-e), tax simulators, payroll and document management, plus AI-driven intelligence to support decision-making and prepare for the Reforma Tributária. IOB also provides scored continuing-education courses for accountants (CRC credits) and telephone/chat consulting on tax, labor and previdenciary matters.
📋 Description
• Provide support to payroll customers • Assist customers via chat, phone, and online channels • Answer questions about product processes and functionality • Increase customer knowledge of and engagement with IOB products • Contribute to customer growth
🎯 Requirements
• Provide support to payroll customers • Handle inquiries through chat, phone, and online channels • Focus on answering questions about product processes and workflows • Knowledge of payroll • Punctuality and accountability • Organization • Teamwork • Sense of urgency • Strong written and verbal communication skills • Availability to work remotely • Willingness to take on new challenges • Openness to change and transformation (Agile methodology) • Commitment to taking care of customers
🏖️ Benefits
• Remote work • Dynamic, collaborative, and agile work environment
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