Junior Customer Service Analyst – Payroll

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Grupo IOB

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

☁️ SaaS

📚 Education

B2B • SaaS • Education

Grupo IOB is a Brazilian provider of cloud-based software, regulatory content, education and consulting focused on accounting, tax and labor compliance for accounting firms and companies. The group offers SaaS products such as electronic invoicing (NF-e, NFC-e, NFS-e, CT-e, MDF-e), tax simulators, payroll and document management, plus AI-driven intelligence to support decision-making and prepare for the Reforma Tributária. IOB also provides scored continuing-education courses for accountants (CRC credits) and telephone/chat consulting on tax, labor and previdenciary matters.

📋 Description

• Provide support to payroll clients • Handle inquiries via chat, phone and online channels • Focus on clarifying product-related questions and procedures • Increase customer knowledge and engagement with IOB products

🎯 Requirements

• Knowledge of payroll • Punctuality and responsibility • Organized, team-oriented, sense of urgency, good written and verbal communication skills • Availability to work from home (remote) • Willingness to take on new challenges • Open to change and transformation (Agile methodology) • Commitment to customer care

🏖️ Benefits

• 100% remote work • Medical insurance • Dental insurance • IOB Benefits Card • Childcare assistance • Life insurance • Internet allowance • Profit-sharing (PLR) • Partnerships with educational institutions • Access to Qulture.Rocks • Training and development programs • Culture of continuous feedback