Engagement Manager, Consulting Services

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🕒 May 27

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $70k - $85k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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Grupo Oxford

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🛍️ eCommerce

🛒 Retail

👥 B2C

eCommerce • Retail • B2C

Grupo Oxford is a Brazilian online retailer operating an e-commerce store that sells consumer products and highlights bestsellers and new releases. The company promotes sales and incentives such as 10% off for Pix payments, 10% cashback on purchases, free shipping on orders over R$299 (except for North and Northeast regions), and a purchase guarantee offering replacement for breakage or defects. Its website emphasizes promotions, payment discounts, and customer assurance policies targeting direct consumers.

📋 Description

• Manage day-to-day engagement delivery, including the resolution of any matters that arise and related communications with clients and Solution Executive • Manage clients’ expectations and related communications, usually in conjunction with Solution Executive • Provide detailed tracking of Tasks and Deliverables • Ensure quality and timeliness of Deliverables • Prepare estimates at completion and monitor/resolve any budget overruns/shortfalls • Provide status reports of work on all active engagements • Manage scope and financials for engagements and assist in keeping the engagement on track for time, budget, and deliverables • Monitor engagements, ensuring scope and contract compliance • Manage quality of Delivery and communicate to client, Solution Executive and Account Management and Recruiting teams if issues arise • Identify new Client Managers and opportunities within the accounts you are currently managing engagements • Develop new business with new and existing accounts • Estimate and scope new project opportunities in support of Oxford sales professionals • Preparation of estimates and budgets for new engagements • Support existing Oxford sales team members to position, propose, sell and close new services business • Develop and maintain client manager-level relationships • Manage assigned specific focus areas to support the foundation of the business in support of Oxford’s sales teams

🎯 Requirements

• Bachelor’s Degree in Business, Computer Science or Information Systems; MBA preferred • 5+ years of consulting experience • 5+ years industry-specific experience for designated industry focus area • Big 5 consulting experience (or similar) at Manager or Senior Manager level • Experience managing, setting priorities, solving complex problems and selling in a consultative role • Ability to lead and mentor IT Staffing Sales Directors and Local Account Managers • Performance Manager experience with at least two (2) professionals concurrently • Successfully managed engagement teams comprised of at least five (5) professionals per engagement • Excellent verbal and written communications skills is a must • Good organization skills • Proven knowledge of MS Office products; advanced Excel & PowerPoint • Knowledge of Project Management principles, methodologies, and alternative delivery approaches, such as Agile • Experience with onboarding/off-boarding associates/consultants with clients • Experience with project/program portfolio management, tracking and collaboration tools such as: Clarity, HP PPM, PlanView, SharePoint, OWB, MS Project, Jira, TFS, etc. • Great customer relationship management focus • Results oriented with a high sense of urgency to meet client requirements • Experience with resources planning, budgeting and forecasting • Ability to maintain regular attendance and work all hours necessary or required

🏖️ Benefits

• Holiday pay • Paid time off • Medical, dental, vision, life and disability benefit plans • Flexible spending accounts • Health savings accounts • Employee tuition reimbursement • Student debt assistance • 401(k) Retirement Savings Plan