Collections Analyst – Evictions

Job not on LinkedIn

🔥 42 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Collections

👻 Ghost score 10%

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Grupo QuintoAndar

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏠 Real Estate

🏪 Marketplace

☁️ SaaS

Real Estate • Marketplace • SaaS

Grupo QuintoAndar is the largest real estate ecosystem in Latin America, combining traditional brokerage and classifieds with technology-driven marketplace and SaaS solutions to serve the full housing journey. Headquartered in Brazil and operating across multiple Latin American countries (with a tech hub in Europe), the group brings together brands that offer rental and sales platforms, classifieds for agents, and software tools for real estate professionals. With a multi-brand portfolio, a focus on innovation and customer experience, and significant scale in users, valuation, and funding, Grupo QuintoAndar positions itself as a technology-led real estate company transforming how people find, rent, and sell homes.

📋 Description

• Conduct proactive, multichannel outreach (phone, WhatsApp, and email) to customers in arbitration proceedings, using strategic negotiation to settle outstanding debts or reach amicable move-out agreements. • Manage the critical 35- to 60-day arbitration window, avoiding the need to file eviction proceedings. • Work directly with the in-house legal team and attorneys to formalize agreements, settlement terms, and the suspension of arbitration actions. • Take ownership of high-value, financially complex contracts diverted from automated digital and AI-powered collections workflows. • Negotiate terms based on approval-authority policies, settlement calculations, and customized payment-plan proposals. • Track and meet operational targets and daily productivity KPIs, including contact volume, conversion rates, and fulfilled payment promises. • Ensure organized time management and promptly update case stages and histories in CRM and arbitration-chamber management systems. • Support the consolidation of workflows for the new in-house team, suggesting continuous improvements across operational and legal processes.

🎯 Requirements

• Solid experience in strategic negotiation, complex debt recovery, litigation, or management of high-value portfolios. • Experience handling financial settlements, calculating payoff amounts, applying discount thresholds and approval limits, and managing out-of-court/arbitration collections processes. • Experience in target-driven operational environments, using dialers/multichannel outreach and monitoring performance indicators. • Intermediate proficiency with CRM tools, collections systems, and spreadsheets (Google Sheets or Microsoft Excel). • Excellent verbal and written communication skills for handling difficult conversations with firmness, assertiveness, and empathy. • Demonstrated organizational skills, autonomous time management, and digital agility to switch between multiple channels simultaneously. • A completed or ongoing university degree in Law, Business Administration, or a related field is a plus. • Prior knowledge of Brazil’s Tenancy Law, eviction proceedings, arbitration chambers, or experience in proptechs/fintechs is a plus.

🏖️ Benefits

• Competitive salary • Profit-Sharing and Results Program (PLR – for eligible roles) • Variable compensation (for eligible roles) • Health insurance • Dental insurance • Life insurance • Wellhub (formerly Gympass) • QuintoCare (free psychological, legal, social, and financial support) • Meal and food allowance • Birthday day off • Mother’s Day and Father’s Day benefits • Home office allowance • Work From Anywhere (WFA) program • Childcare allowance • Support for parents of children with atypical needs • Extended parental leave • Kit Leiturinha • Partnerships with educational institutions

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