Customer Service Representative – Commercial Call Center

🔥 5 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Grupo Carrefour Brasil

WebsiteLinkedInAll Job Openings

10,000+ employees

🛒 Retail

🏦 Banking

🛍️ eCommerce

Retail • Banking • eCommerce

Grupo Carrefour Brasil is a leading Brazilian retail group operating supermarkets, hypermarkets and wholesale clubs. Its brands include Carrefour, Atacadão (wholesale), and Sam's Club, and the group also runs Banco Carrefour for financial services and Carrefour Property for real estate. The company focuses on private-label products, sustainability and social inclusion programs, and provides both in-store and online shopping channels across Brazil.

📋 Description

• Provide humanized and empathetic voice support to customers • Offer financial products and services to build customer loyalty • Achieve and exceed sales targets • Address and resolve customer questions and requests • Ensure complete customer satisfaction

🎯 Requirements

• High school diploma • Sales experience is a plus • Availability to work a 6x1 schedule (Monday through Saturday) • 6 hours and 20 minutes per day • Internet connection with a minimum speed of 100 Mbps • Wired network connection for desktop use • Customer service techniques • Clear and objective communication • Active listening and analysis of customer needs • Time management and task prioritization • Ability to work as part of a team and develop creative solutions • Results-oriented mindset

🏖️ Benefits

• Meal voucher • Medical and dental insurance • Incentive campaigns and performance awards • Partnership with Sesc • Discount on the Carrefour card for purchases across the Carrefour network • Optical reimbursement • Life insurance • Pharmacy benefits • TotalPass • Structured development program and career path • Internet allowance • Equipment – desktop computer for home office use • Flexible breaks • Semiannual profit-sharing and results-based bonus (PLR) • Inclusive and respectful work environment

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