Customer Experience Administrator

🔥 1 minute ago

🌐 Brazil, El Salvador, +4 more countries – Remote

🇧🇷 Brazil – Remote 🇸🇻 El Salvador – Remote 🇲🇽 Mexico – Remote 🇨🇴 Colombia – Remote 🇦🇷 Argentina – Remote 🇩🇴 Dominican Republic – Remote

💵 $12k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Koin Limited

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2012

Koin Limited is a company for which public-facing information is currently unavailable. The provided website content is a placeholder saying "Big changes are coming... come back soon" and includes only minimal CSS; there are no product, sector, or business-model details to analyze. Based on the available data, no definitive industry classification can be made. If more information (e. g. , a company blurb, product descriptions, or corporate filings) is provided, a more specific description and industry assignment can be given.

📋 Description

• Process customer returns and refunds across multiple brands and marketplaces • Verify return eligibility and process refunds accurately according to company policies • Maintain accurate records of return and refund activity • Monitor and respond to customer reviews across relevant platforms • Address negative reviews professionally and escalate where required • Assist with payment disputes and chargebacks from payment providers • Gather supporting documentation and submit responses to dispute cases • Maintain records of dispute outcomes and internal tracking • Respond to customer enquiries where required • Help manage support tickets and ensure cases are assigned and tracked correctly • Maintain organised records of customer interactions and case resolutions • Assist with general Customer Experience department administration • Support internal reporting on returns, refunds, disputes, and recurring issues • Follow established processes and identify opportunities to improve efficiency • Work closely with the Operations Director and wider operations team

🎯 Requirements

• Excellent written and spoken English • Strong attention to detail and organisational ability • Comfortable working with structured processes and administrative tasks • Ability to follow procedures carefully and maintain accurate records • Reliable internet connection and suitable remote working environment • Ability to work aligned with UK business hours • General computer literacy and ability to learn internal systems quickly • Microsoft 365 (Outlook, Excel, Teams) or similar productivity tools • Previous experience in customer service, administration, or e-commerce support roles • Strong written communication skills for customer-facing responses • Ability to handle customer issues professionally and calmly • High level of reliability and accuracy in administrative work • Experience using customer support platforms such as Gorgias or Zendesk (desirable) • Familiarity with Shopify or other e-commerce platforms (desirable) • Experience responding to online customer reviews (desirable) • Experience managing payment disputes or chargebacks (desirable) • Familiarity with task management platforms such as Asana (desirable)

🏖️ Benefits

• $1,000 monthly salary • Fully remote role (LATAM-based) • Initial working hours aligned with UK business hours, with potential flexibility over time • Structured onboarding and training on Koin systems and brands • Opportunity to work across multiple international D2C brands • Exposure to e-commerce operations and customer experience processes • Supportive remote team environment with opportunities to grow within the company

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume