Back Office Analyst

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Grupo DPaschoal

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1949

🤝 B2B

🏢 Enterprise

🌍 Social Impact

B2B • Enterprise • Social Impact

Grupo DPaschoal is committed to innovative and sustainable growth for its clients, employees, suppliers, partners, shareholders, and the nation. The company emphasizes simplicity, honesty, transparency, ethics, and responsibility, fostering respect, pride, and recognition among all stakeholders. They prioritize embedding good practices into everyday business interactions and relationships, illustrated by their Portal of Good Practices, which consolidates and promotes the conduct expected from employees, suppliers, and partners. The Grupo DPaschoal also maintains a Code of Conduct and various policies to ensure ethical and transparent operations.

📋 Description

• Compile and manage data from surveys conducted on the internal portal, importing data into the internal database in Power BI to keep daily and monthly reports up to date and to support the start of presentations related to this topic. • Knowledge of Microsoft 365 (Office), Power BI and other tools that contribute to report generation and support decision-making for the area. • Analyze data together with each dealership considering all off‑road vehicle brands, and communicate with dealerships to indicate the start and end of data collection as well as reminders prior to closure. • Process/clean the compiled data for publication in Power BI, and share this working dataset with other internal areas to ensure feedback is provided to each customer awaiting resolution of their after‑sales issue. • Ensure that the information presented in weekly technical meetings (data collection, management and alerts for stationary vehicles) is consistent and can contribute to increased customer satisfaction in after‑sales. • Manage and categorize indicators such as VOR, NPS and warranty claim transmission time, and send a monthly report to the dealership network. • Support the development of new methodologies together with partner areas by analyzing feasibility, reviewing action history, preparing improvement plans, executing and measuring results. • Identify and organize "Lost" and "Recovered" opportunities, and monitor closed and active campaigns, supporting the field team with updated information via monthly reports. • Maintain good working relationships with the company’s main partner areas as well as with the dealership network.

🎯 Requirements

• Bachelor's degree in Business Administration, Logistics, Engineering, Economics or related fields. • Experience in process improvement and data analysis. • Experience with quality tools (SWOT, PDCA, among others). • Experience with Agile methodologies. • Advanced knowledge of Microsoft Office (Excel, Word, Forms). • Advanced Power BI skills. • Desirable: knowledge of Bizagi, Project Management (PMI, PRINCE2) and Python. • Intermediate English. • Spanish is a plus.

🏖️ Benefits

• Health insurance (medical plan); • Dental insurance; • Meal allowance; • Life insurance; • Company social club; • Gympass (Wellhub).