Grupo RBS
1001 - 5000 employees
Founded 1957
đ± Media
đ„ B2C
đĄ Telecommunications
Media âą B2C âą Telecommunications
Grupo RBS is a leading media company based in Rio Grande do Sul, Brazil. It specializes in journalism and entertainment, utilizing various platforms including radio, television, newspapers, and digital media to connect with the local audience. Grupo RBS aims to provide information, companionship, entertainment, and emotional engagement to its listeners and viewers, reinforcing a historical relationship of trust and proximity with the community.
Customer Service and Retention Specialist, Call Center
đ„ 16 minutes ago
đŁïžđ§đ·đ”đč Portuguese Required
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Grupo RBS
1001 - 5000 employees
Founded 1957
đ± Media
đ„ B2C
đĄ Telecommunications
Media âą B2C âą Telecommunications
Grupo RBS is a leading media company based in Rio Grande do Sul, Brazil. It specializes in journalism and entertainment, utilizing various platforms including radio, television, newspapers, and digital media to connect with the local audience. Grupo RBS aims to provide information, companionship, entertainment, and emotional engagement to its listeners and viewers, reinforcing a historical relationship of trust and proximity with the community.
đ Description
âą Provide customer service focused on retaining subscribers who intend to cancel âą Support customers across multiple channels, including phone, WhatsApp, email and chat.
đŻ Requirements
âą High school diploma required; university studies in progress will be considered a plus âą Excellent verbal and written communication skills âą Prior experience in customer service, sales, and/or customer retention is desirable âą Comfortable and proficient with digital tools âą Ability to work with different customer service systems and platforms âą Demonstrated agility and commitment to delivering results âą Strong problem-solving and negotiation skills, with a focus on providing excellent service âą Must reside in Porto Alegre and/or the Metropolitan Region.
đïž Benefits
âą On-site cafeteria or meal allowance/food voucher (depending on work model: remote, hybrid, or on-site) âą Health insurance âą Commuter allowance or parking âą Private pension plan âą Profit-sharing program âą Extended maternity and paternity leave âą TotalPass (wellness/benefits platform) âą Access to Uniglobo, a training platform provided by TV Globo for affiliates âą Digital subscription to GZH âą Membership in the Subscribers Club, offering exclusive discounts and benefits across categories such as dining and entertainment âą Option to join ARBS (RBS Group Employees Association), which provides various partner discounts and benefits
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