
51 - 200 employees
To make connections to resources, nurture healing and resiliency, and promote restorative justice for people in conflict and crisis.
🔥 20 minutes ago
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51 - 200 employees
To make connections to resources, nurture healing and resiliency, and promote restorative justice for people in conflict and crisis.
• Provides information and referral services and crisis intervention services by phone and electronically to the public and community professionals 24 hours/day, 7 days/week. • Interviews clients and conducts a thorough assessment of their needs. • Identifies appropriate resources. • Supports the client in implementing the referral, and when appropriate, makes the linkage with other agencies for the client. • Advocates for the inquirer, when necessary, to assist in contacting and utilizing resources. • Conducts follow-up to ensure that the inquirer’s needs have been met. • Uses crisis management techniques in accordance with agency procedures. • Maintains complete and accurate documentation. • Responsible for staying current with all ongoing training requirements for both services. • Assists with community outreach activities as assigned by the management team. • Actively involved with agency programs and events. • Supports operations during times of disaster as defined by agency policy. • Maintains up-to-date knowledge of agency processes and policies & procedures. • Performs all other duties as assigned.
• High school diploma and experience with human services preferred. • Successful completion of 40-hour classroom training required (provided by Gryphon Place). • This position requires at least one weekend day, per week. • Must have evening availability. • Well-developed interpersonal skills. • Excellent computer skills. • Demonstrated crisis intervention skills. • Versed in substance abuse issues and mental health issues. • Clear and effective communication and accurate assessment of inquirer’s needs. • Ability to function as a team member in an experiential learning setting. • Ability to effectively problem solve and resolve conflict. • Ability to work independently with minimal supervision. • Ability to maintain professional expectations and assist individuals with diverse backgrounds. • Knowledgeable of program procedures and contact centers informational system. • Must have reliable, secure internet service along with cellular phone.
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