Incident/Change Governance & Control Engineer

Job not on LinkedIn

🔥 39 minutes ago

🇲🇽 Mexico – Remote

💵 $65k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

🎲 Risk

👻 Ghost score 7%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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GSB Solutions

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

GSB Solutions is a global company specializing in offering advanced technological solutions and human capital management to meet the needs of various institutions. With a strong presence in Latin America, GSB Solutions leads the digital transformation through innovative solutions such as software development, IT consulting, and comprehensive cybersecurity services. The company also focuses on educational programs and training to enhance workforce skills. Additionally, GSB provides telecom services that create global connections, facilitating seamless international collaboration. Their expertise extends to managing and integrating technologies across sectors, ensuring growth and innovation for their clients.

📋 Description

• Support governance and oversight of the Incident Management lifecycle • Coordinate incident reviews, post-mortem governance activities, remediation tracking, and operational reporting • Analyze incident trends, recurring issues, and operational risks to identify improvement opportunities • Partner with Engineering and SRE teams to strengthen operational resilience and incident management practices • Promote adherence to Incident and Problem Management policies, standards, procedures, and training • Support governance and oversight of SDLC and Change Management processes, controls, standards, and procedures • Coordinate Change Advisory Board governance activities and change reviews • Perform change risk assessments, governance reviews, audits, and quality assurance activities • Support change freeze planning, exception management, and readiness reviews • Produce executive reporting, dashboards, scorecards, and operational metrics • Analyze incident, change, and governance data to identify trends and emerging risks • Support audit requests, control reviews, and regulatory engagements • Prepare supporting documentation, evidence, and management reporting materials • Contribute to operational resilience, technology risk, and governance enhancement initiatives • Act as a subject matter expert for governance-related technology platforms • Gather requirements and support enhancements to governance, workflow, reporting, and analytics solutions • Coordinate user feedback, enhancement requests, and process improvement initiatives • Drive workflow automation and improvements to governance effectiveness and operational efficiency • Support ownership and maintenance of Incident Management, Post-Mortem, Change Management, and Operational Resilience procedures • Contribute to policies, standards, playbooks, training materials, and governance documentation • Provide guidance and best practices to engineering organizations

🎯 Requirements

• Bachelor’s degree in computer science, Engineering, Information Systems, or Technology Management; or equivalent practical experience • Experience in Incident Management, Change Management, Production Engineering, Site Reliability Engineering, Engineering Governance, Operations, Technology, or Operational Risk • Strong analytical and problem-solving skills, including usage of AI tools • Experience with data analytics, visualization, and reporting tools such as advanced Microsoft Excel, Python, Power BI, Tableau, or similar technologies • Excellent communication and interpersonal skills • Experience working across technical and non-technical stakeholder groups • Ability to manage multiple priorities in a fast-paced environment • Advanced conversational English and Spanish essential • If a foreigner residing in Mexico, valid INE, CURP, NSS, and RFC • Preferred: experience supporting audits, regulatory reviews, or control assessments • Preferred: familiarity with operational resilience, governance, risk, and control frameworks • Preferred: experience with workflow management, governance, reporting, or analytics platforms • Preferred: knowledge of Agile delivery methodologies, product ownership, or SDLC governance practices • ITIL, Agile, Product Ownership, Risk Management, or related certifications are a plus

🏖️ Benefits

• Excellent superior benefits