Community Manager

🔥 35 minutes ago

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GTIA - Global Technology Industry Association

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2025

🤝 B2B

🤝 Non-profit

🔒 Cybersecurity

B2B • Non-profit • Cybersecurity

GTIA - Global Technology Industry Association is a membership association that connects and supports more than 2,800 companies across the global IT channel. GTIA serves IT service providers (including MSPs), vendors, distributors and industry associates by providing networking, peer-driven insights, research, member education, events (such as ChannelCon and ChannelCon EMEA), mentorship, advisory councils, recognition awards, and cybersecurity programs including a Cybersecurity Trustmark. The organization focuses on fostering collaboration, professional development, and business growth within the IT channel through resources, events, and programs tailored to channel companies and leaders.

📋 Description

• Work in close partnership with your peer North America Community Manager to serve the entire region, coordinate priorities, and deliver an exemplary member experience • Be the visible, credible face of GTIA across North America — at industry events, on stage, online, and in the field — with depth and presence in the ITSP community • Recruit new members by leveraging your existing channel relationships, bringing your network — especially ITSPs — into the GTIA community • Build, engage, and grow the GTIA North America community, spanning ITSPs, vendors, distributors, and channel partners at every stage • Develop and implement strategies to increase member engagement and retention, with a clear understanding of what drives value for ITSP businesses specifically • Articulate GTIA’s value proposition with clarity and conviction — not a sales pitch, but a real conversation with people you understand • Champion our mission, vision, and core values — Member First | Growth Minded | Build Together | Share the Vibe — in everything you do • Identify and collaborate with strategic partners to advance GTIA’s membership and industry objectives • Lead local chapter activation and engagement across the region, supporting the broader GTIA global community structure • Collaborate with GTIA internal teams to align regional activity with organizational priorities • Stay informed about ITSP industry trends, developments, and best practices; incorporate relevant insights into community initiatives and strategies • Surface member insights, needs, and feedback so GTIA continuously evolves its value for the people we serve • Show up consistently — in community forums, on social media, at events, and in the conversations that matter to ITSPs

🎯 Requirements

• An established reputation in the IT channel — particularly with ITSPs — whose trust you have earned over time and who will follow you to GTIA • Deep, firsthand understanding of the ITSP business model: the financial pressures, operational challenges, vendor relationships, and community dynamics that define the space • Genuine passion for the channel community and the businesses and people who make it up • Proven ability to build engaged communities — not just fill membership rosters, but create belonging and momentum • Compelling communication skills: strong written and verbal ability to effectively engage members, facilitate discussions, and promote community initiatives • Strong interpersonal skills to build and maintain relationships, fostering trust and collaboration across the ecosystem and beyond • Comfort and credibility operating in a vendor-neutral environment — you represent the community, not any one company • Capacity to develop and implement strategic plans and initiatives • Ability to identify challenges and opportunities within the community, develop creative solutions, and address issues effectively to enhance member satisfaction and engagement • Strong understanding of common technologies and business models found within the IT channel, with depth in managed services • Strong facilitation and public speaking skills, with experience in webinars, panels, and live events • Proficiency in PowerPoint and conducting online meetings and webinars • Prior experience building and driving inclusion programs • Self-direction and entrepreneurial energy: you bring ideas, execute on them, and know when to ask for help • Willingness to travel for events, member visits, and community activations across North America

🏖️ Benefits

• Medical benefits • Annual corporate bonus • Opportunity for spot bonuses up to $2,500 • GTIA contribution towards the workplace retirement account • Flexible work schedule, with summer hours for five months • Generous paid time off • 30-Day paid sabbatical after 10 years of employment • Annual broadband reimbursement • Home office equipment reimbursement • Various other benefits and rewards