Operations Standards Manager

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GT Independence

WebsiteLinkedInAll Job Openings

501 - 1000 employees

☁️ SaaS

👥 HR Tech

👥 B2C

SaaS • HR Tech • B2C

GT Independence is a company that enables people to self-direct their long-term care by helping them hire in-home or community-based caregivers and managing the administrative details such as payroll, taxes, and timesheets. They provide a mobile app (the GT App) to let caregivers track hours, submit timesheets, and get employer approvals, and they work with state Medicare/Medicaid self-direction programs to support participants. GT Independence positions itself as a technology-enabled service provider that simplifies fiscal management and helps individuals remain in their homes and communities.

📋 Description

• Lead the creation, revision, and lifecycle management of Standard Operating Procedures (SOPs), job aids, reference guides, and process maps • Establish documentation standards including version control, formatting, terminology, and approval workflows • Conduct needs assessments to identify documentation gaps and prioritize content updates • Ensure all process documentation reflects regulatory, policy, system, and business rule changes • Coordinate operational impact assessments for proposed changes originating from markets, IT, compliance, or leadership • Develop operational readiness plans including SOP updates, communication strategy, and staff enablement resources • Participate in CAB (Change Advisory Board) or equivalent decision meetings as an Operations representative • Collaborate with IT to interpret system changes, validate workflow impacts, and support user acceptance testing from an operations perspective • Support system rollouts and new-business implementations by defining operational requirements and standardizing workflows • Identify inefficiencies and inconsistencies in operational practices; recommend and implement standardized solutions • Own and oversee operational performance dashboards that measure and track key strategic objectives, ensuring timely and accurate reporting for leadership decision-making.

🎯 Requirements

• Bachelor’s Degree in Business Administration, Operations Management, Healthcare Administration, Quality Management, or related field required • 5+ years of experience in operations, business process improvement, change management, or related areas • Prior leadership or supervisory experience • Demonstrated ability to write high-quality SOPs, workflows, and job aids for diverse audiences • Experience supporting system implementations and working closely with IT teams • Experience managing multiple projects and competing priorities in a fast-paced environment • Strong analytical skills with experience using operational data and reporting to drive decisions and change • Exceptional communication, critical thinking, and cross-functional collaboration skills • Strong critical thinking, problem solving, and organizational skills • Advanced proficiency with Microsoft Office applications.

🏖️ Benefits

• Flexible paid time off • Competitive wages & benefits • Meaningful opportunities for professional growth