Program Enrollment Manager

🕒 March 28

🧀 Wisconsin – Remote

🧀 Wisconsin – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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GT Independence

WebsiteLinkedInAll Job Openings

501 - 1000 employees

☁️ SaaS

👥 HR Tech

👥 B2C

SaaS • HR Tech • B2C

GT Independence is a company that enables people to self-direct their long-term care by helping them hire in-home or community-based caregivers and managing the administrative details such as payroll, taxes, and timesheets. They provide a mobile app (the GT App) to let caregivers track hours, submit timesheets, and get employer approvals, and they work with state Medicare/Medicaid self-direction programs to support participants. GT Independence positions itself as a technology-enabled service provider that simplifies fiscal management and helps individuals remain in their homes and communities.

📋 Description

• Leads the enrollment team within a state or region to ensure the highest quality service is provided with the enrollment process to those self-directing their services and the referring entities • Generates leads and referrals for new individuals and their employees • Cultivates relationships with case managers, support brokers, independent facilitators and other referring individuals and agencies to develop a base of referrals • Driving enrollments to achieve company growth goals within existing contracts through conducting presentations and meetings with case managers, external stakeholders, and participants • Provides constant and accurate communication to referrers and those being enrolled on the status of the enrollments and where everyone is in the process • Supporting the Directors of Business Development in new opportunities within the market • Troubleshoots issues and field questions from their staff, and all external customers to ensure the enrollment process is smooth and adaptive • Ensures that the Enrollment team is training new participants and their employees on using the GT Caregiver App and other GT Tools, roles and responsibilities, and program specific items • Provides daily direction and communication to employees so that enrollment and processing related calls are answered in a timely, efficient, and knowledgeable manner • Provides continual evaluation of processes and procedures; responsible for suggesting methods to improve area operations, efficiency, and service to both internal and external customers • Manages employees, ensuring work is handled efficiently and effectively • Provides performance feedback and coaching on a regular basis to each direct report • Ensures employees have appropriate training and other resources to perform their jobs • Creates and maintains a high-quality work environment • Assists the Director with the development, analyses and implementation of staffing, training, scheduling, and reward/recognition programs • Manages special or ongoing projects that are important to area/process improvement • Uses appropriate judgment in upward communication regarding department or employee concerns • Assists with documentation and training of DocuSign program and GT Enroll • Assists in developing and preparing operational plans and reports on project status

🎯 Requirements

• Bachelor’s degree preferred • High School Diploma or GED required • At least 3 years of related experience • Excellent written and oral communication skills • Extensive experience in working on complex projects with critical thinking and problem solving • Excellent organizational and administrative skills with demonstrated ability to work towards and meet deadlines by planning and organizing • Demonstrate the ability to balance work pressure with time management skills • Demonstrate ability to build positive relationships and communicate with people of diverse backgrounds and abilities • Experience in working, initiating, and maintaining a highly effective team • Competent in the use of Microsoft programs and the Internet • Competent use of Excel

🏖️ Benefits

• Flexible time off • Competitive wages and benefits • Opportunity to grow professionally