Senior Director Analyst, AI Strategy – Customer Service & Support

🕒 May 27

🤠 Texas – Remote

🤠 Texas – Remote

💵 $172k - $202.5k / year

⏰ Full Time

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Gartner

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1979

🏢 Enterprise

Enterprise • Consulting • Research

Gartner is a global research and advisory firm providing expert analysis, bold ideas, and guidance to enterprise leaders and their teams. Gartner helps its clients succeed with mission-critical priorities by offering tailored services in client services, consulting, digital markets, executive advisory, finance, human resources, legal, marketing, products, research, sales, and technology. The company emphasizes its high-impact culture built on inclusivity and diversity, with a hybrid work model to foster global collaboration. Gartner also supports 40+ conferences and offers consulting strategies to optimize technology investments.

📋 Description

• Author high quality, consumable, actionable, “must-have” insightful content based on research best practices and methodologies • Deliver high-quality actionable advice to an executive client audience through a variety of media • Lead research projects requiring the coordination of colleagues and resources • Meet with clients and prospects regularly to provide actionable advice • Create and deliver presentation materials for Gartner events • Actively participate in innovation, ideation, and research discussions • Deliver outstanding commercial team support to retain and grow the Gartner business • Build credibility as a domain or industry expert

🎯 Requirements

• 12+ years of relevant function experience • Demonstrated experience leading AI and automation transformation initiatives (such as LLM-powered agents, advanced chatbots, and agent orchestration platforms) within customer service and support environments • Subject matter expertise in customer service and support AI use cases and implementation • Experience with AI offerings from vendors such as Salesforce, Genesys, NiCE, AWS, Five9, Microsoft, ServiceNow, etc. • Deep knowledge of Heads of Customer Service and Support initiatives • Executive presence; can immediately establish credibility with executives • Strong written and verbal proficiency, analytical and presentation skills • Ability to work independently and completely remotely • Strong organizational and project management skills.

🏖️ Benefits

• Generous PTO • 401k match up to $7,200 per year • Opportunity to purchase company stock at a discount • Competitive compensation and disproportionate rewards for top performers