Senior Legal Operations – Department Management Expert

🕒 March 19

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟠 Senior

🧑‍💼 Attorney

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Gartner

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1979

🏢 Enterprise

Enterprise • Consulting • Research

Gartner is a global research and advisory firm providing expert analysis, bold ideas, and guidance to enterprise leaders and their teams. Gartner helps its clients succeed with mission-critical priorities by offering tailored services in client services, consulting, digital markets, executive advisory, finance, human resources, legal, marketing, products, research, sales, and technology. The company emphasizes its high-impact culture built on inclusivity and diversity, with a hybrid work model to foster global collaboration. Gartner also supports 40+ conferences and offers consulting strategies to optimize technology investments.

📋 Description

• Create innovative, thought provoking, and highly leveraged must-have written insights for General Counsel, legal operations leaders, and other legal and compliance leaders and provide best practices and advice on how legal departments manage specific operations and workflows (e.g., the budgeting process, strategic planning, knowledge management, outside counsel and vendor management), improve department efficiency, standardize legal work, and measure cost and performance outcomes. • Deliver high quality actionable advice through face-to-face and video-based presentations and discussions with clients • Remain ahead of the curve on developments and issues within these specified areas as well as applicable adjacent areas (e.g., legal department technology markets and trends). • Collaborate with peers and other experts across teams to understand client challenges, current market dynamics, evaluate vendors if required, and establish shared and consistent thought leadership and positions on relevant issues. • Develop in-depth analysis to identify the root cause of a client’s challenges and reframe thinking to drive strategy forward. • Research, analyze and predict market trends and shifts to provide clients and vendors with actionable insights. • Provide sales support, serving as the voice of the market to help research teams create content and to drive engagement with clients to make progress against their critical priorities to grow their business. • Support other Gartner analysts in the creation of content to drive engagement with clients, helping them to make progress against their critical priorities. • Provide high-quality and timely peer review on peers’ research content. • Have credibility as an industry expert to represent Gartner insights, methodology and strategy. • Actively participate in innovation & ideation discussions and collaborate effectively with peers in the insights community. • Identify research process improvements or develop new processes that help the team and the practice efficiently generate must have insights for Gartner clients. • Be a mentor and a coach by supporting more junior and peer team members • Be client-centric, actively seeking to help clients engage regularly and often with Gartner insights and interactions. • Create and deliver high-value presentation materials (either in-person or virtual) for Gartner events, industry and professional association conferences, webinars, and client briefings.

🎯 Requirements

• Bachelor's degree or equivalent work experience • 12+ years of relevant field or industry experience (ideally as a legal operations leader, and/or as an attorney or consultant familiar with key legal department workflows) • Subject matter expertise in legal department operations and legal process workflows, with experience leading multi-year legal transformation and workflow improvement projects. • Strong ability to communicate business cases to legal leaders, implement strategy, and secure buy-in for change using legal, business, and financial lenses. • Knowledge and experience with legal department technology tools (e.g., e-billing, matter management, contracts management, AI tools, GRC). • Experience and interest in advising, presenting to, and writing for the most senior levels of an organization (e.g., General Counsel, Chief Compliance Officer, Chief Information Officer). • Demonstrated executive presence; ability to immediately establish credibility with executives and additional stakeholders. • Strong organizational skills: ability to work under tight deadlines and produce high-quality deliverables. • Demonstrated excellence in research and writing ability. • Strong written and verbal proficiency, analytical and presentation skills; ability to engage clients, respond effectively to questions, and contextualize Gartner insights for client situations. • Proficiency in analyzing and synthesizing data; can effectively apply patterns and frameworks while drawing and defending conclusions to client challenges. • Strong communication skills and ability to explain complex concepts simply and concisely. • Subject matter expertise & comfort presenting at large and small-scale speaking engagements. • Strong business and financial acumen. • Ability to work independently, while also being intrinsically motivated to collaborate across teams and support the workflow of others, in a multicultural global team. • Learning agility and experience navigating highly matrixed environments • Ability to represent Gartner's research methodology and strategies effectively at all levels.

🏖️ Benefits

• World-class benefits • Highly competitive compensation • Disproportionate rewards for top performers • Flexibility and support for productivity — working virtually when it's productive to do so • Getting together with colleagues in a vibrant community that is purposeful, engaging, and inspiring