Senior Operations Engineer, Network Solutions

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GTT

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📡 Telecommunications

🔐 Security

💰 $175M Post-IPO Equity on 2018-03

Telecommunications • Security • Cloud Computing

GTT is a global leader in networking and security solutions, providing a comprehensive suite of services including managed SD-WAN, secure cloud networking, and cybersecurity. With a strong emphasis on secure and simplified connectivity, GTT serves businesses around the globe by connecting people and machines to data and applications. Their platform offers visibility, insights, and orchestration, ensuring continuous network performance through advanced technologies such as AI. GTT caters to a wide range of sectors including financial services, manufacturing, retail, and media, leveraging its top-ranked Tier 1 global backbone network to deliver outstanding performance and security. The company also supports businesses with professional and managed services, enhancing their networking experience and enabling digital transformations.

📋 Description

• 3rd level of technical support for the GTT client base – Network Services & Security fields • Work on complex technical incidents and client projects • Break/fix support for customer services, across GTT’s international network • Own incidents, resolve them swiftly and drive through to final fix, while working with customers and other internal and external teams as appropriate • Escalation to vendor support and other internal teams, to ensure prompt and satisfactory resolution of issues • Provide concise and relevant action plans for teams, to resolve network and customer issues efficiently • Communication and documentation of customer and service-specific support information • Pro-active problem management, based on technical and trend analysis, to ensure service stability • Taking preventative actions where possible • Configuration of network & security elements and migration of services • Ensure operational processes are followed and deliver best-in-class technical support, while maintaining a stable and resilient network

🎯 Requirements

• Minimum 5 years of experience, within operations of a Telco, Service Provider, Managed Services Provider or other similar environment • Excellent knowledge of the Telecom / SP/MSP industry, standards and products – DIA & IP Transit service, MPLS, L2VPN & L3VPN solutions, Managed Security services, etc. • Excellent fault diagnostics and troubleshooting abilities • Deep understanding and experience with routing protocols (BGP, ISIS, OSPF, EIGRP) • Deep understanding and experience with L2 technologies (VLANs, Q-in-Q, Trunks, VTP, Spanning-Tree Protocols, Aggregation/LACP) • Good understanding of network security technologies and experience with NGFWs (NAC, VPNs, DPI, IPS/IDS, Application control, Content filtering, etc.) • Good understanding and experience with other network & security related protocols and technologies is a benefit (FHRPs, DHCP, NAT, QoS, ACLs, SNMP, AAA, Tunneling/VPN solutions, VoIP, WLANs) • General knowledge of Linux/Unix based tools and operations • Expert level Cisco / Juniper knowledge & experience is a must • Good knowledge & experience with other Network/Security oriented vendors is a benefit – Fortinet, Palo Alto, Checkpoint, etc. • Experience with scripting, for performing and automating network related tasks, is a benefit.

🏖️ Benefits

• Professional development opportunities • Flexible working arrangements