Client Services Associate

🕒 April 10

🇺🇸 United States – Remote

💵 $20 - $28 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

📁 Client Services

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Guardant Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

🧬 Biotechnology

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Biotechnology • Healthcare Insurance • Pharmaceuticals

Guardant Health is a precision oncology company that specializes in using blood tests to revolutionize cancer care. Their innovative tests provide critical insights that help inform treatment decisions for patients across all stages of cancer. By leveraging advanced technology and data, Guardant Health aims to improve clinical outcomes and enhance the overall patient experience in the fight against cancer.

📋 Description

• CSA is responsible for receiving and responding to all types of communication: phone, email and web inquiries from customers (physician offices, laboratories, and hospitals), sales representatives and patients, while demonstrating a positive and professional image for Guardant Health at all times • Contribute to volume growth in the territory by resolving cases quickly with a sense of urgency • Work in a team environment and contribute to the department and company goals • Keep precise and clear documentation of all email, fax, phone communications and follow-up activities • Adhere to Standard Operating Procedures (SOP’s) pertaining to data entry and data verification requirements • Enter and qualify new customer information into Salesforce.com and LIMS • Contact physicians and other medical personnel to obtain missing information required to complete the order entry process • Partner with the Clinical lab to ensure client information is correctly entered • Send/re-send patient reports as requested by the customers • Communicate professionally and effectively with all individuals, including external customers and internal Guardant Health team members • Assist with other administrative duties as assigned based on Company needs • Assist with kit ordering, coordinating Offsite Phlebotomy Services as needed • Communicate to clients, patients and sales team using Salesforce (CRM) and other integrated software platforms • Achieve team and individual goals and monitor personal metrics • Use problem solving skills to resolve customer complaints and escalated situations • Demonstrate flexibility and adaptability in a fast-paced dynamic environment

🎯 Requirements

• 4 year college degree in Biological Sciences or similar discipline is preferred • 2+ years of experience working with customers in pharma, diagnostic, medical device, biotech or healthcare setting is required • Solid experience using Microsoft Office is needed, Salesforce (CRM) experience is a plus • Quick learner who can work collaboratively in an operationally complex multi-product environment and can adapt to changing procedures and policies • Excellent written and verbal communication skills with a high level of computer proficiency, preferably in a Mac environment • Ability to multitask, work with self-discipline, good judgment, and independence is necessary • Demonstrated ability to be an organized, detailed oriented problem solver and manage client facing escalated situations in a professional manner • Flexibility with respect to working hours based on client and company needs • Bilingual English/Spanish is an asset

🏖️ Benefits

• Flexible working hours • Health insurance • Professional development opportunities • Paid time off • Remote work options