Senior Client Services Associate

🔥 10 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $28k - $38k / year

⏰ Full Time

🟠 Senior

📁 Client Services

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Guardant Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

🏥 Healthcare

💼 Consulting

🍽️ Food & Beverage

Healthcare • Consulting • Food & Beverage

Guardant Health is a precision oncology company that specializes in using blood tests to revolutionize cancer care. Their innovative tests provide critical insights that help inform treatment decisions for patients across all stages of cancer. By leveraging advanced technology and data, Guardant Health aims to improve clinical outcomes and enhance the overall patient experience in the fight against cancer.

📋 Description

• Perform duties of a Client Services Associate II • Act as Lead when Leadership is unavailable (out of office or outside of shift time) making appropriate decisions • Ensure that the team’s daily performance is in accordance with expected KPI’s • Responsible for troubleshooting and responding to or resolving team escalations and questions • Assist in audits of Client Concerns and Complaints to ensure proper documentation and follow-through • Assist with NCRs, DARs, PHI disclosures, and CAPAs, as directed by Leadership • Assist with creating and maintaining SOPs, training materials, work instructions, and website content • Support Quality Assurance & Training as directed by Leadership • Lead or assist with departmental projects, UAT, or data requests, as directed by Leadership • Other tasks/administrative duties as needed

🎯 Requirements

• Bachelor’s degree preferred • High school diploma, or its equivalent required plus experience • 4+ years of experience working with customers in biotech, life science, diagnostic or healthcare setting is preferred • Ability to work as part of a team comprised of internal employees, contractors and managers • Ability to multitask and take on various projects • Ability to work with self-discipline, good judgment and independence in a dynamic office and/or remote setting • Excellent written, verbal communication skills are required, as is computer proficiency • Solid experience using Salesforce.com and Microsoft Office • Flexibility with respect to working hours based on operational need • AI & Digital Fluency Demonstrate curiosity, sound judgment, and the ability to critically evaluate and responsibly leverage AI-enabled tools in accordance with company policies, ethical standards, and regulatory requirements.

🏖️ Benefits

• Health insurance • Flexible work hours • Professional development opportunities • Remote work options