Owner Success Associate

🔥 16 hours ago

🇧🇷 Brazil – Remote

⏳ Contract/Temporary

🟢 Junior

🟡 Mid-level

✨ Associate

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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GuestReady

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2016

📦 Logistics

📣 Marketing

✈️ Travel

💰 Venture Round - Oporto City Flats on 2020-01

Logistics • Marketing • Travel

GuestReady is a globally leading short-term rental management and hospitality company that provides end-to-end property management services for owners and memorable stays for guests. Founded in 2016, it operates across multiple countries (UK, France, Portugal, Spain, UAE), manages a large portfolio and guest nights, and has developed property management software (RentalReady) alongside direct-booking capabilities. The company focuses on combining hospitality, technology, and operational services to optimize bookings, guest experience, and owner returns.

📋 Description

• Manage owner inquiries professionally and efficiently, providing accurate information regarding bookings, property performance, operational processes, and other relevant topics • Proactively monitor property performance and revenue, reviewing financial and operational results, identifying trends and opportunities, and recommending actions to improve revenue, occupancy, and overall performance • Discuss performance and commercial strategy with owners using data and insights to explain results, manage expectations, and align on improvement actions • Coordinate communication between property owners and internal teams, including Operations, Guest Experience, and Finance • Take ownership of owner requests and issues, investigate concerns, identify solutions, and escalate cases when necessary • Maintain accurate records of interactions and cases in internal systems and CRM • Ensure timely follow-up and resolution while keeping owners informed • Identify recurring challenges and opportunities for improvement and share feedback and insights • Adapt to evolving processes, systems, and tools in a dynamic international environment

🎯 Requirements

• Fluency in English • Currently based in Brazil • Availability to work European business hours • Previous experience in customer service, account management, hospitality, property management, or a similar client-facing role • Strong commercial awareness and confidence working with performance and revenue-related data • Comfortable having challenging or commercially sensitive conversations with owners, particularly around occupancy, revenue performance, pricing strategy, and actions required to improve results • Ability to communicate data and recommendations clearly, manage expectations, and constructively challenge owners when needed • Strong written and verbal communication skills • Excellent organisational and multitasking abilities • A proactive, solution-oriented mindset with a high level of ownership and accountability • Confidence working with digital tools, CRM platforms, and online communication systems • Ability to work independently while collaborating effectively with an international team • Comfortable working in a fast-paced and evolving environment

🏖️ Benefits

• Join an international and multicultural team in the travel and hospitality industry • Work in a dynamic, technology-driven environment • Collaborate with teams across different countries and markets • Develop your experience in owner relations, hospitality, and property management • Be part of a growing company where initiative, ownership, and continuous improvement are highly valued • Inclusive environment welcoming people with diverse backgrounds, experiences, and perspectives