Reservations OTA & Distribution Account Coordinator

🕒 May 26

🐊 Florida – Remote

🐊 Florida – Remote

💵 $23 / hour

⏰ Full Time

🟠 Senior

🔴 Lead

💰 Account Manager

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Guest Services, Inc.

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded in 1917, Guest Services, Inc. has worked tirelessly to earn the reputation as the premier private hospitality management company and National Park Service concessionaire in the US. Guest Services, Inc. takes great care and pride in providing best-in-class services across a wide variety of client sites including hotels, resorts, luxury condominiums, government and business dining facilities, state and national park recreation, museums, conference centers, senior living centers, health care systems, school and university dining facilities, specialty retail stores, and full-service restaurants. The Fairfax, Virginia-based company and its subsidiaries employ in excess of 3,000 team members at more than 250 facilities, which welcome more than 35 million guests annually across the United States.

📋 Description

• Serve as primary point of contact for established OTA, wholesale & experience partners. • Communicate with partners on account requirements, updates, and operational needs. • Assist with maintaining accurate inventory, availability, and product details as well as to process updates to rates, restrictions, blackout dates, and listing content as directed. • Ensure consistency of information, images, amenities and descriptions. • Assist with new account setup including necessary documentation, system buildout and platform configurations. • Verify live listings for accuracy. • Regularly audit existing accounts for accuracy & compliance. • Identify inaccuracies and recommend corrections. • Assist is maximizing listing quality through improved descriptions, images and platform features. • Assist in reporting related to listings, performance, and reviews. • Develop a full working knowledge of the company brand and each individual unit including but not limited to location website, room/campsite types & rates, buildings, amenity information, tour information, boat rental types/pricing, hours, location information, policies/rules, fees and ADA specifications. • Assist unit managers and call center with facilitating customer complaints and refunds. • Communicate effectively with management on all unit related functions. • Represent the company in a professional and positive manner at all times. • Maintain and enhance the company’s image when interacting with clients, guests, associates and vendors.

🎯 Requirements

• High School Diploma • Minimum of at least 18 years of age • Prior experience in hospitality, travel or e-commerce preferred. • Computer proficiency with the ability to utilize Microsoft Office programs as well as Property Management System (PMS) and booking software. • Strong attention to detail with demonstrated organization skills and the ability to manage multiple tasks and platforms concurrently. • Excellent interpersonal, administrative, telephone and other communication skills. • Strong customer service abilities; actively looks for ways to assist customers and coworkers