Managed Services Delivery Manager

Job not on LinkedIn

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Gugu Robotics

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

🤖 Artificial Intelligence

🛍️ eCommerce

Artificial Intelligence • Robotics • eCommerce

Gugu Robotics is a pioneering startup based in West Africa, dedicated to harnessing the power of AI, robotics, and drone technology to create innovative solutions for various industries. Founded by visionary engineer Emmy Pencil, the company specializes in designing and building customized robotic systems, drones, and AI-enabled electric vehicles that address critical challenges across sectors such as agriculture, military, medical, and beyond. With a diverse team of experts, Gugu Robotics aims to redefine possibilities in automation and efficient energy solutions to shape the future of technology.

📋 Description

• Own end-to-end delivery of one or more managed services engagements, ensuring service commitments, SLAs, and quality targets are consistently met • Run the operating cadence—intake, prioritization, backlog refinement, and recurring delivery—across one or more cross-functional service teams • Manage releases, enhancements, and change requests against systems already in production while protecting stability and uptime • Identify and proactively manage dependencies, risks, escalations, and potential SLA breaches before they impact the client • Define, track, and report service KPIs and SLAs, using data to guide decisions, manage service health, and inform tradeoffs across scope, capacity, and budget • Oversee incident, problem, and change management, ensuring issues are resolved within agreed response and resolution targets • Bring an AI-forward mindset to your daily work, using tools like Claude to enhance delivery planning, reporting, and stakeholder communications • Serve as the primary delivery contact for clients, building trusted relationships through transparency, consistency, and clear communication • Lead stakeholder working sessions and delivery forums with confidence • Communicate progress, risks, and tradeoffs clearly to executive and non-technical audiences • Support Senior Delivery Managers and Client Partners in identifying opportunities to expand value within the engagement • Lead delivery teams across onshore and offshore locations, fostering accountability, collaboration, and delivery excellence • Mentor delivery coordinators and team members on your engagement, sharing knowledge and supporting their growth • Foster a culture of transparency, continuous improvement, and high performance across the engagement • Contribute to improving delivery practices, tools, and frameworks across engagements • Participate in interviews for service team members and contribute input to hiring decisions

🎯 Requirements

• 3+ years of experience in software delivery, technical project management, or engineering leadership • Strong understanding of agile delivery practices (e.g., Scrum, Kanban) • Experience managing distributed teams across onshore and offshore locations • Ability to deliver multi-platform digital systems in agile environments • Strong client-facing communication and relationship management skills • Exceptional English speaking ability • Experience with delivery tooling (e.g., Jira, Confluence, GitHub, Azure DevOps, CI/CD pipelines) • Familiarity with cloud-native architectures and AI-enabled platforms • Demonstrable usage of AI tools to enhance delivery planning, reporting, and documentation (e.g., Claude) • Scrum Master or equivalent certification preferred • Experience in regulated environments (e.g., utilities, government, finance) is a plus.

🏖️ Benefits

• Health insurance • Remote work options