IT Systems Manager, SaaS

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Veta Virtual

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤝 B2B

☁️ SaaS

⚡ Productivity

B2B • SaaS • Productivity

Veta Virtual is a company specializing in virtual receptionist and virtual assistant services. They provide a range of services including phone answering, inbound and outbound call management, appointment scheduling, and call overflow handling. Their services are designed to convert callers into clients by delivering personalized experiences through dedicated live receptionists. Veta Virtual works across various industries, including legal, accounting, and medical, helping businesses maintain a professional image, improve customer service, and free up internal resources. The company emphasizes human interaction with 100% real human receptionists who integrate seamlessly with existing phone providers, offering a cost-effective solution compared to hiring full-time staff.

📋 Description

• Own the deployment, administration, and continuous improvement of a fast-growing fintech company's workplace technology stack — including SaaS platforms, identity integrations, and automation workflows. • Work cross-functionally with Security, Cloud, and internal teams to ensure all systems are secure, scalable, and delivering a seamless experience for every employee. • Manage and optimize the full suite of workplace SaaS applications — including Microsoft 365, Atlassian (Jira/Confluence), Azure, AWS, Zoom, and equivalent platforms — monitoring application health, license utilization, user access, and service configurations at all times. • Own onboarding and offboarding workflows by ensuring clean, accurate provisioning and deprovisioning of user access across all platforms. • Collaborate with the Cloud & Workplace lead to continuously improve the employee technology experience through reliable, secure, and well-maintained SaaS tooling. • Support SSO integrations, SCIM provisioning, and IAM workflows across critical SaaS applications. • Troubleshoot and resolve identity-related issues across federated and managed applications. • Develop and maintain scripts and low-code workflows to automate common SaaS operations. • Identify opportunities for self-service, delegation, and administrative consistency across the tech stack. • Respond to escalations related to SaaS application functionality, access issues, and service disruptions. • Document solutions, maintain internal knowledge bases (Jira, Confluence, SharePoint), and contribute to a culture of transparency and technical clarity across the team. • Participate in SaaS rollouts, platform integrations, tool rationalization efforts, and supporting workplace and Security teams during audits or vendor transitions.

🎯 Requirements

• 2–4 years of hands-on experience in workplace technology, SaaS engineering, or enterprise IT administration — with a proven track record of managing complex, multi-platform environments. • Deep working knowledge of Microsoft 365, Atlassian (Jira/Confluence), Zoom, Azure, or equivalent enterprise SaaS tools — you know these platforms inside and out. • Solid understanding of identity protocols including SAML, SCIM, and OAuth, with real hands-on experience delivering SSO integrations in a production environment. • Strong scripting or workflow automation skills — PowerShell, Python, or equivalent — with the ability to build reliable automations that reduce manual workload and improve consistency. • Ability to work cross-functionally across technical and non-technical teams, communicate clearly, and deliver high-quality support in a fast-paced, high-growth environment. • Strong documentation discipline — you leave every system, process, and integration better documented than you found it. • A proactive, ownership-driven mindset — you identify gaps before they become problems and take initiative without waiting to be asked. • Bonus: experience with Microsoft Entra or other IDaaS platforms. • Bonus: familiarity with device management and SaaS governance principles. • Bonus: knowledge of ITIL, SaaS lifecycle management, or license optimization best practices. • Bonus: previous exposure to regulated industries such as fintech or cryptocurrency.

🏖️ Benefits

• Competitive salary in USD — paid consistently every month, no matter where you are. • Performance-based incentives — your results are recognized and rewarded. • 10 paid vacation days per year plus all U.S. federal holidays. • 100% remote — work from anywhere in LATAM or Europe with a professional home setup. • A fast-paced, high-growth environment at the forefront of the global fintech and cryptocurrency industry — where your technical decisions have real company-wide impact. • A collaborative, supportive culture through Veta Virtual and our client — where your growth, your voice, and your expertise are taken seriously from day one.