Manager, IT Change Management

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🕒 May 29

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Coupa Software

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2006

☁️ SaaS

💸 Finance

🛍️ eCommerce

SaaS • Finance • eCommerce

Coupa Software is a leading provider of business spend management solutions. Their platform focuses on optimizing and transforming direct and indirect spend across procurement, finance, supply chain, and IT. Coupa leverages AI and extensive data insights to drive cost efficiencies, manage supplier relationships, and mitigate risks. With products covering areas such as invoicing, payments, expense management, and supply chain collaboration, Coupa serves a wide range of industries including automotive, healthcare, retail, and more. Their comprehensive community and partner ecosystem enable organizations to unlock hidden savings and improve compliance, promoting growth and resilience in a changing economic climate.

📋 Description

• Seeking an experienced and forward-thinking Manager, IT Change Management to embed disciplined, scalable change management practices across our IT organization. • This role is critical in ensuring that every technology project we deliver — whether a modification to existing software or the full implementation of a new platform — lands successfully with the people who use it. • Hands-on and coaching role; will directly own and execute all change management activities end-to-end for some initiatives. • Serve as a strategic coach and advisor to project teams, guiding them to execute CM activities independently for others. • Be the organization's change management standard-bearer, building and maintaining a reusable, shareable CM framework that scales based on project type and complexity. • Leverage AI at every stage of the change lifecycle to deliver faster, smarter, and more impactful outcomes.

🎯 Requirements

• 5–7+ years of dedicated change management experience, with a strong focus on IT and technology transformation projects. • Proven experience applying industry-standard CM frameworks across projects of varying size and complexity. • Demonstrated ability to operate in both a hands-on practitioner mode and a coaching/advisory capacity, with clear judgment about when each is appropriate. • Exceptional written and verbal communication skills; proven ability to translate complex technical changes into clear, compelling, human-centered content. • Expert-level presentation skills, with the ability to confidently engage audiences from frontline employees to C-suite executives. • Experience building and managing change champion networks. • Familiarity with project management methodologies and tools (e.g., Agile, Waterfall, Jira, Smartsheet). • Hands-on experience using AI tools (e.g., Claude, ChatGPT, Microsoft Copilot, Gemini) for professional tasks such as drafting communications, summarizing documents, generating content, or analyzing feedback. • Ability to write effective AI prompts (prompt engineering) to produce high-quality, context-appropriate outputs for change management deliverables. • Experience using AI to accelerate content creation — including stakeholder-segmented communications, training materials, FAQs, and presentations — while maintaining quality and human review standards. • Familiarity with AI-powered analytics or survey tools to analyze qualitative feedback, identify sentiment trends, and surface patterns in large data sets.

🏖️ Benefits

• Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend. • Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence. • Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.