Global Customer Success Leader

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ComPsych

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1984

⚕️ Healthcare Insurance

🧘 Wellness

🤝 B2B

Healthcare Insurance • Wellness • B2B

ComPsych is a leading provider of employee assistance programs (EAP), offering mental health and wellness services to employees and their families. The company focuses on improving workplace productivity by providing support services that help employees manage personal and work-related challenges. ComPsych's solutions include counseling, crisis intervention, and various wellness programs designed to enhance overall employee satisfaction and performance.

📋 Description

• Provide strategic leadership and direction to customer success staff to enhance client relationship skills and the understanding of customers' business and human capital and benefits issues • Establish and execute a strategy to increase performance, revenue and profitability which includes reviewing existing product portfolios, providing recommendations for new product development, and developing communication initiatives • Collaborate with business leaders and team members to ensure ComPsych is strategically positioned for continual growth and remains at the leading edge of the industry • Partner with the team to ensure the effective delivery of programs to large, complex accounts, including implementation planning, communications, training, issue resolution and reporting • Identify, create and execute enhancements to customer service delivery which may include processes, tools and automation • Coach team members to enhance their client relationship skills and their understanding of their customers' business and human capital and benefits issues • Partner with internal resources to recruit, develop and manage a high caliber workforce • Identify potential upsell opportunities to better satisfy customer needs while increasing ComPsych’s overall profitability • Develop methods for improving operational effectiveness and strategic goals • Responsible for coaching, supervising, training and the professional development of staff • Other duties as assigned

🎯 Requirements

• Demonstrated success of managing and developing a team of strategic account and customer success managers who handle large, complex customers in the HR service, employee benefits or insurance industry • Education: Bachelor’s degree required, advanced degree a plus • Experience in HR service, employee benefits, or insurance industry a plus • Excellent leadership and communication skills • Outstanding client management experience • Project management, critical thinking skills and strong attention to detail required • Travel as necessary to meet with new and existing customers • Effective interpersonal and communication skills • Consistent and reliable high-speed internet and workspace free from distraction, disruption, or noise is required • Ability to be present on camera during work-related trainings, meetings, and/or events • Must be able to sit or stand at a desk for prolonged periods while working on a computer.

🏖️ Benefits

• Statutory paid leave and public holidays • Employer-sponsored health and social insurance contributions (where applicable) • Employee wellbeing programs • Access to Employee Assistance Programs (EAP)