Global Trainer – Behavioral Health

🔥 1 hour ago

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ComPsych

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1984

⚕️ Healthcare Insurance

🧘 Wellness

🤝 B2B

Healthcare Insurance • Wellness • B2B

ComPsych is a leading provider of employee assistance programs (EAP), offering mental health and wellness services to employees and their families. The company focuses on improving workplace productivity by providing support services that help employees manage personal and work-related challenges. ComPsych's solutions include counseling, crisis intervention, and various wellness programs designed to enhance overall employee satisfaction and performance.

📋 Description

• Train all new hires on daily job responsibilities, internal processes, policies, procedures, and proprietary systems, and provide employment recommendations based on demonstrated competencies and performance during training. • Independently develop, maintain, and continuously improve training curricula, materials, manuals, and learning resources to ensure accuracy, relevance, and effectiveness. • Design, facilitate, and evaluate instructor-led and virtual training programs for new hires and existing staff using adult learning principles. • Assess learner competency through observation, coaching, role-play, quality reviews, and performance evaluations, providing timely feedback and recommendations. • Identify training and development needs through quality audits, performance trends, and monitoring activities, and develop targeted educational interventions to address performance gaps. • Develop, coordinate, and facilitate ongoing education and professional development programs to enhance clinical knowledge, technical skills, and service quality. • Maintain accurate training records, competency assessments, attendance, and documentation of employee progress. • Evaluate training effectiveness using learner feedback, quality metrics, operational data, and performance outcomes, and implement improvements as needed. • Provide ongoing coaching to new hires and employees to reinforce learning, improve performance, and support successful transition into their roles. • Communicate effectively with managers regarding employee progress, development needs, competency assessments, and training recommendations. • Maintain and update training manuals, job aids, and educational materials to reflect policy, procedural, regulatory, and system changes. • Respond to team members and customer needs in a timely, professional, and collaborative manner to foster a positive team environment. • Prioritize and organize workload to meet deadlines while managing multiple training initiatives and competing priorities. • Collaborate with management, account management, quality, and operational leaders on client presentations, special projects, and initiatives that improve operational and clinical performance. • Coordinate staff development seminars and educational initiatives that support ComPsych's quality standards, clinical excellence, and organizational objectives. • Perform other duties as assigned.

🎯 Requirements

• Bachelor's degree in Education, Human Resources, Business, Healthcare, Psychology, or a related field, or equivalent combination of education and experience. • Minimum of 2 years of experience delivering training, coaching, or facilitating adult learning programs. • Strong presentation, communication, and interpersonal skills. • Excellent organizational and time management abilities. • Ability to provide constructive feedback and coach employees toward improved performance. • Strong analytical and problem-solving skills. • Proficiency with Microsoft Office and learning management systems (LMS). • Ability to adapt training methods to meet diverse learning styles. • Master’s degree in Counseling, Psychology, or Social Work a plus. • Familiarity in the areas of mental health and behavioral health a plus.

🏖️ Benefits

• Statutory paid leave and public holidays • Employer-sponsored health and social insurance contributions (where applicable) • Employee wellbeing programs • Access to Employee Assistance Programs (EAP)