Leave and Accommodation Advisor

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🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $22 - $25 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

✨ Advisor

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ComPsych

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1984

⚕️ Healthcare Insurance

🧘 Wellness

🤝 B2B

Healthcare Insurance • Wellness • B2B

ComPsych is a leading provider of employee assistance programs (EAP), offering mental health and wellness services to employees and their families. The company focuses on improving workplace productivity by providing support services that help employees manage personal and work-related challenges. ComPsych's solutions include counseling, crisis intervention, and various wellness programs designed to enhance overall employee satisfaction and performance.

📋 Description

• Serve as the primary operational point of contact for HR partners on leave and accommodation matters across an assigned book of business, delivering a responsive, high-quality client experience. • Own and lead the operational meeting cadence with HR partners, setting agendas, facilitating discussions, documenting action items, and following through on commitments. • Partner with account management on strategic account activity, serving as the operational, leave, and accommodation subject-matter expert in joint client-facing engagements. • Act as the first point of escalation for operational, claims, and accommodation concerns, driving timely resolution and clear communication. • Build trusted, long-term relationships with partner stakeholders that strengthen retention and program value. • Ensure consistent achievement of service, quality, productivity, and compliance objectives across the assigned book of business. • Respond to HR partner inquiries on claims and accommodation status within established service-level agreements (SLAs), providing prompt acknowledgment and resolution. • Monitor operational performance through data analysis, reporting, and key performance indicators (KPIs) to inform decisions and prioritize work. • Drive proactive issue resolution and risk mitigation to ensure uninterrupted service delivery.

🎯 Requirements

• Minimum of three (3) years of experience in absence management, leave administration, claims, disability management, accommodation, or a related operational field. • Demonstrated ability to lead client or partner meetings, set agendas, and engage effectively with HR-level stakeholders on operational and claims topics. • Strong knowledge of leave and accommodation practices, including the Family and Medical Leave Act (FMLA), the Americans with Disabilities Act (ADA), and state leave laws, and the ability to articulate how claims and accommodation actions impact partner data, reporting, and outputs. • Post-secondary degree or diploma in Business Administration, Human Resources, Health Sciences, Healthcare Administration, or a related field, or an equivalent combination of education and experience is preferred. • Excellent written, verbal, presentation, and stakeholder-management skills, with the ability to communicate effectively with HR partners, employees, and internal leaders. • Experience with absence, disability, or claims administration platforms; familiarity with reporting tools preferred. • Demonstrated curiosity and comfort with artificial intelligence (AI) and emerging technologies; experience leveraging AI to improve operational workflows, decision-making, or productivity is preferred. • Strong analytical, problem-solving, organizational, and multi-tasking skills, with exceptional attention to detail and a commitment to quality. • Proficient in the Microsoft Office Suite. • Ability to perform the essential functions of the position, with or without reasonable accommodation, in accordance with applicable laws.

🏖️ Benefits

• Full benefits package • Paid Time Off (PTO) • medical • dental • vision • 401(k) with match • robust EAP • wellness program • and much more