ComPsych
Healthcare Insurance • Wellness • B2B
ComPsych is a leading provider of employee assistance programs (EAP), offering mental health and wellness services to employees and their families. The company focuses on improving workplace productivity by providing support services that help employees manage personal and work-related challenges. ComPsych's solutions include counseling, crisis intervention, and various wellness programs designed to enhance overall employee satisfaction and performance.
Telecommunications Support Specialist – Genesys
Job not on LinkedIn
October 15
ComPsych
Healthcare Insurance • Wellness • B2B
ComPsych is a leading provider of employee assistance programs (EAP), offering mental health and wellness services to employees and their families. The company focuses on improving workplace productivity by providing support services that help employees manage personal and work-related challenges. ComPsych's solutions include counseling, crisis intervention, and various wellness programs designed to enhance overall employee satisfaction and performance.
📋 Description
• Manage comprehensive toll-free number lifecycle including inventory maintenance • Diagnose and troubleshoot toll-free number functionality issues • Monitor performance metrics and analyze usage patterns • Ensure compliance with international telecommunications regulations • Provide technical support to partner organizations • Configure and troubleshoot Genesys Cloud CX platform settings • Generate ad hoc global call reporting
🎯 Requirements
• Bachelor's degree in Telecommunications or related field • 5+ years of experience in telecommunications support • Strong knowledge of Genesys Cloud CX platform • Experience with international telecommunications infrastructure, particularly in APAC and EU markets • Proficiency in SIP protocols and VoIP systems • Excellent communication skills • Ability to work independently and manage multiple priorities
🏖️ Benefits
• Health insurance • 401(k) matching • Flexible work hours • Paid time off
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