ServiceNow Business Analyst

🔥 43 minutes ago

🇺🇸 United States – Remote

💵 $92k - $153k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 ServiceNow

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Guidehouse

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2018

💰 Grant on 2023-02

Consulting • Digital Services • Public Sector

Guidehouse is a global consultancy offering advisory, digital, and managed services across commercial and public sectors. It is purpose-built to support industries such as national security, financial services, healthcare, energy, and infrastructure. Guidehouse collaborates with leaders to navigate complexity and drives transformational changes that impact the future. Their expertise spans data analytics, digital technologies, risk management, and more, with a strong emphasis on sustainability and innovation.

📋 Description

• Leading ServiceNow workstreams, including interacting with clients and users to identify and translate functional requirements • Collaborating with ServiceNow development teams to design, develop, implement, and administer ServiceNow applications. • Translating complex business requirements into technical designs and solutions using ServiceNow. • Supporting ServiceNow projects by interacting with stakeholders to capture current state processes and pain points, and design future state processes. • Maintaining frequent engagement with users and stakeholders throughout all phases of the overall project and development efforts. • Collaborating closely with technical teams in their efforts to develop, configure, and enhance ServiceNow applications. • Staying current with ServiceNow products, features, and industry trends to drive innovation. • Conducting technical assessments and providing recommendations for improving existing ServiceNow implementations. • Building functional work products such as, but not limited to, process maps, design documents, and communications. • Supporting functional product testing and training activities. • Creating technical and functional documentation for ServiceNow solutions.

🎯 Requirements

• Bachelor's Degree is required • Minimum of FOUR (4) years of professional experience • US Citizenship is contractually required. • Agile, SCRUM, or SAFe certifications are preferred • Experience with Software Development Lifecycle methodologies, deliverables, and controls • Knowledge of ServiceNow Modules and capabilities such as GRC, SPM, and ITSM, as well as App Engine and Scoped Apps • Experience with Software Development Lifecycle methodologies, deliverables, and controls • Well-rounded technology consulting experience desired, to include the ability to define requirements, lead client meetings, facilitate UAT, and conduct training • Experience working in an Agile environment

🏖️ Benefits

• Medical, Rx, Dental & Vision Insurance • Personal and Family Sick Time & Company Paid Holidays • Position may be eligible for a discretionary variable incentive bonus • Parental Leave and Adoption Assistance • 401(k) Retirement Plan • Basic Life & Supplemental Life • Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts • Short-Term & Long-Term Disability • Student Loan PayDown • Tuition Reimbursement, Personal Development & Learning Opportunities • Skills Development & Certifications • Employee Referral Program • Corporate Sponsored Events & Community Outreach • Emergency Back-Up Childcare Program • Mobility Stipend