Senior Patient Activation Specialist

🔥 13 minutes ago

🏈 Alabama – Remote

🏈 Alabama – Remote

💵 $15 - $25 / hour

⏰ Full Time

🟠 Senior

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Guideway Care

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

☁️ SaaS

🤖 Artificial Intelligence

🤝 B2B

SaaS • Artificial Intelligence • B2B

Guideway Care is a healthcare-focused enterprise that provides an evidence-based patient activation platform combining AI-driven orchestration and trained human Patient Activation Agents. Using its proprietary Motivational Patient Guidance (MPG) framework, Guideway guides patients through access, referrals, care transitions, and chronic disease management to improve adherence, reduce avoidable utilization, and boost satisfaction and financial outcomes for hospitals, health systems, payors/ACOs, FQHCs, and medical device providers. The company emphasizes measurable clinical and financial impact—fewer readmissions, higher appointment adherence, improved HCAHPS scores, and strong ROI—while addressing social determinants of health and operational barriers.

📋 Description

• Handle complex patient interactions including escalations or high-priority cases • Support new staff through feedback, mentoring, and quality assurance activities • Oversee appointment scheduling, insurance verification, and patient follow-ups • Collaborate with clinical and administrative teams to ensure seamless patient care coordination • Contribute to improving workflows and performance metrics within the call center • Manage multiple clients in a fast-paced environment • Any other duties necessary to drive our values, fulfill our mission, and abide by our company values

🎯 Requirements

• Associate’s or Bachelor’s degree in healthcare administration, communications, or a related field (or equivalent experience) • 3–5 years of experience in a medical or healthcare call center, preferably with increasing responsibilities • Prior experience in patient scheduling, insurance coordination, and working with electronic health records (EHR) systems • Experience mentoring or training junior agents is often preferred • 1 or more years of remote work experience

🏖️ Benefits

• Medical Insurance • Vision Insurance • Dental Insurance • Flexible Spending Account (FSA) • Company paid short- and long-term disability • Employee Assistance Program • Life Insurance • Accident insurance • Other voluntary benefit programs for employees and their eligible dependents • 401(k) retirement plan with a company match