Triage Nurse, Telehealth

🔥 13 minutes ago

🏈 Alabama – Remote

🏈 Alabama – Remote

💵 $30 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Guideway Care

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

☁️ SaaS

🤖 Artificial Intelligence

🤝 B2B

SaaS • Artificial Intelligence • B2B

Guideway Care is a healthcare-focused enterprise that provides an evidence-based patient activation platform combining AI-driven orchestration and trained human Patient Activation Agents. Using its proprietary Motivational Patient Guidance (MPG) framework, Guideway guides patients through access, referrals, care transitions, and chronic disease management to improve adherence, reduce avoidable utilization, and boost satisfaction and financial outcomes for hospitals, health systems, payors/ACOs, FQHCs, and medical device providers. The company emphasizes measurable clinical and financial impact—fewer readmissions, higher appointment adherence, improved HCAHPS scores, and strong ROI—while addressing social determinants of health and operational barriers.

📋 Description

• Conduct thorough clinical assessments and triage patients based on established evidence-based protocols and clinical guidelines • Respond to patient inquiries via inbound and outbound calls, as well as secure patient messaging portals • Provide appropriate recommendations for care or escalate concerns to the appropriate provider or care team member • Document assessments, communications, and care coordination activities in electronic medical records (EMRs) with accuracy and clarity • Support administrative functions related to patient care including FMLA, ADA, STD/LTD documentation, and coordination • Support training and onboarding of team members, including participating in shadowing shifts (both as a learner and trainer), while reinforcing best practices to ensure consistent, high-quality patient care • Collaborate with healthcare providers, clinical teams, and practice administrators to ensure continuity and quality of care • Uphold Sequence Health’s commitment to clinical excellence, integrity, and service in every interaction

🎯 Requirements

• Active, unencumbered Registered Nurse license in a compact licensure state • Minimum of 5 years’ experience in working in a variety of direct patient care settings including Emergency Department, Labor and Delivery, Critical Care • Women's Health or Labor and Delivery experience preferred • Prior remote RN triage experience or experience with telephone-based care delivery strongly preferred • Demonstrated clinical proficiency with strong critical thinking, problem-solving, and decision-making skills • Excellent verbal and written communication skills, with the ability to convey empathy and clinical clarity via phone and written messages • Proficiency in using EMRs (e.g., Epic, Cerner, Greenway) and standard office software (Microsoft Office, Adobe, fax, etc.) • Ability to work independently within scope, while maintaining alignment with clinical protocols and best practices

🏖️ Benefits

• Medical Insurance • Vision Insurance • Dental Insurance • Flexible Spending Account (FSA) • Company paid short- and long-term disability • Employee Assistance Program • Life Insurance • Accident insurance • Other voluntary benefit programs for employees and their eligible dependents • 401(k) retirement plan with a company match