Senior Advisor, Contact

Job not on LinkedIn

🔥 7 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

💵 $20 - $33 / hour

⏰ Full Time

🟠 Senior

✨ Advisor

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GuideWell Source

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

⚕️ Healthcare Insurance

🏛️ Government

🏢 Enterprise

Healthcare Insurance • Government • Enterprise

GuideWell Source is a company within the GuideWell Family that focuses on accelerating innovative health solutions to market, transforming and reshaping the health industry. It specializes in healthcare delivery, providing new models and superior outcomes for patients. The company emphasizes consumerism in healthcare, engaging clients in meaningful ways. GuideWell Source offers healthcare insurance, protecting employers and consumers with coverage plans and services. The company also provides administrative and claims processing services for state and federal Medicare and Medicaid programs, establishing itself as a trusted business partner in the healthcare sector with a focus on operational excellence.

📋 Description

• Serve as the primary resource and subject matter expert for senior leadership for the immediate resolution of the highest level of escalated or sensitive member/provider complaints and issues. • Research and analyze issues, past operational actions and decisions and operational policies and procedures to determine problems, causes and appropriate solutions. • Assist supervisor with the management of the routine, daily activities of the assigned department. • Includes providing guidance and expertise to less experienced Service Advocates, identifying need for formal training opportunities. • Support continuous improvement efforts through the early identification, investigation and resolution of problems by communicating and coordinating with the appropriate contacts for completion. • May provide feedback and expertise to other areas of the division and/or Company.

🎯 Requirements

• Minimum 3+ years of professional experience in a customer service, healthcare operations, or related field • Demonstrated expertise in resolving complex member/provider issues and complaints • Experience providing guidance and mentoring to less experienced team members • Proficiency with standard business practices, procedures, and operational policies • High school diploma, GED, or equivalent qualification

🏖️ Benefits

• Medical, dental, vision, life and global travel health insurance; • Income protection benefits: life insurance, short- and long-term disability programs; • Leave programs to support personal circumstances; • Retirement Savings Plan including employer match; • Paid time off, volunteer time off, 10 holidays and 2 well-being days; • Additional voluntary benefits available; • A comprehensive wellness program