Technical Alignment Engineer

Job not on LinkedIn

September 8

🤠 Texas – Remote

Although this job is listed in Texas, this company may be open to hiring remote in other states.

⏰ Full Time

🟠 Senior

🔴 Lead

👷🏻‍♀️ Engineer

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GXA

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SaaS • Cybersecurity • B2B

GXA is an IT services company based in the Dallas-Fort Worth Metroplex, Texas, providing comprehensive solutions such as managed IT, cybersecurity, network security, and IT consulting. With 16 years of experience, GXA serves various industries including charter schools, commercial real estate, manufacturing, and nonprofits. The company emphasizes customized IT solutions to help businesses manage their IT operations effectively and securely. GXA is committed to high standards in information security, holding certifications like SOC 2 Type II and ISO 9001, to ensure the protection and efficiency of their client's technology infrastructures. Serving both commercial and government clients, GXA strives to improve technology experiences and resolve IT challenges, enhancing the productivity and security of Texas businesses.

11 - 50 employees

Founded 2004

☁️ SaaS

🔒 Cybersecurity

🤝 B2B

📋 Description

• Serve as the disciplined guardian of GXA’s technical standards, ensuring client environments remain aligned, secure, and predictable • Perform recurring health checks across assigned clients using RMM, monitoring tools, and checklists • Detect misalignments in firewalls, backups, licensing, server health, Microsoft 365, and endpoint compliance • Provide structured reports to vCTOs with risks, gaps, and recommendations • Handle support escalations requiring L3 technical knowledge • Ensure proactive alignment and remediation across Windows Server, Active Directory/Entra ID, Office 365, Azure, virtualization, networking, Intune, endpoint compliance, and conditional access • Maintain and improve documentation in IT Glue and Autotask; eliminate inconsistencies and ensure a single source of truth • Create repeatable playbooks and process documentation for reuse • Identify systemic issues and recurring misalignments across multiple clients and suggest remediations • Contribute insights to Project Initiation Documents (PIDs) and refine GXA’s alignment methodology and technical standards • Partner with vCTOs by supplying accurate, actionable data for QBRs and strategic client engagements • Collaborate with Centralized Services, Service Desk, and Security teams to ensure standard enforcement • Mentor junior team members and help raise GXA’s technical maturity • Deliver health checks and documentation on schedule with precision, reducing reactive tickets and escalations

🎯 Requirements

• 7+ years of IT systems/network engineering at an L4 level • Advanced expertise with Windows Server, Active Directory/Entra ID, Office 365, Azure • Advanced expertise with Virtualization and Storage (VMware/Hyper-V) • Advanced expertise with Networking (LAN/WAN, VLANs, firewalls, VPNs) • Advanced expertise with Intune, endpoint compliance, and conditional access policies • Strong troubleshooting, diagnostic, and problem isolation skills • Proven ability to work independently with minimal supervision • Excellent written and verbal communication skills • Methodical, detail-oriented, and disciplined approach • Familiarity with RMM tools (Kaseya, N-able) and IT Glue/Autotask (preferred) • Contributions to technical standards and alignment libraries (preferred) • Bachelor’s degree in IT, Networking, or equivalent experience (7+ years) (preferred) • Certifications (growth path): CompTIA Security+ or Network+, Microsoft Azure/M365 Fundamentals, Cisco CCNA, Fortinet NSE 3/4, VMware VCP/VCTA, ITIL Foundation (preferred) • Willingness to continuously learn and adapt to evolving standards