Customer Support Representative

🔥 2 minutes ago

🇷🇴 Romania – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 10%

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Gymdesk

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2016

🤝 B2B

B2B • Fitness • Software

Gymdesk is a comprehensive gym management software designed specifically for fitness facilities, martial arts schools, yoga studios, and similar establishments. It offers a wide range of features including membership management, billing, attendance tracking, online booking, and marketing tools that help gym owners streamline their operations and enhance member experience. With a focus on customer support and continual software enhancements, Gymdesk aims to simplify the administrative burden of running a gym and promote business growth.

📋 Description

• Answer customer questions by phone, chat, and email, handling a high volume of conversations each day, often 50 or more • Give clear, accurate answers about how Gymdesk works in plain language • Follow up on open issues so customers know what is happening and what comes next • Investigate and resolve technical and account-related issues, including billing, scheduling, member records, and settings • Escalate issues to Engineering with reproduction steps, screenshots, and customer impact • Coordinate with Onboarding, Customer Integrations, and Sales for smooth handoffs • Maintain complete HubSpot ticket records, including issues, steps taken, and outcomes • Tag recurring questions and bugs to identify patterns • Become an expert in Gymdesk and keep up with new features and changes • Suggest and help write help-center articles, saved replies, and templates • Share customer feedback with the Support Team Lead, Product, and Engineering • Report to the VP of Customer Success and Customer Support Team Lead • Work alongside Onboarding, Customer Integrations, Sales, and Engineering • Gymdesk provides gym management software for gym owners, martial arts school owners, and studio owners

🎯 Requirements

• 1–3 years of experience in customer support, customer success, or a similar customer-facing role • Service-minded and takes pride in following through • Patient and clear when explaining technical topics • Calm and organized at a fast pace, able to juggle many conversations and prioritize effectively • Curious troubleshooter who investigates the underlying cause of issues • Clear, professional communication in writing, on the phone, and over chat • Fluent English • Comfortable working through a CRM or ticketing system such as HubSpot, Slack, and other remote-work tools • Quick learner who enjoys becoming an expert in complex software • Familiar with AI tools such as Claude or ChatGPT for drafting replies, summarizing conversations, or finding answers • Comfortable in a growing company where processes are still being built • Nice to have: experience in SaaS support • Nice to have: familiarity with HubSpot help desk or service pipelines • Nice to have: experience with billing or payments questions • Nice to have: experience serving fitness, martial arts, or wellness businesses

🏖️ Benefits

• Full-time contractor arrangement • 100% remote work • Work schedule covering 9am–5pm Eastern European Time (EET) • Training on Gymdesk and support processes • Opportunity to join a close-knit Support team within a growing Customer Success team • Opportunity for work and ideas to be visible • Opportunity to contribute to help-center articles, saved replies, and templates • Opportunity to share customer feedback with Product and Engineering

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