Director, Software Engineer – CXTech

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October 3

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Gympass

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Wellness • B2B • SaaS

Gympass is a comprehensive corporate wellness platform that connects employees with a variety of fitness, mindfulness, nutrition, and sleep resources through flexible and cost-effective subscription plans. Offering access to a vast network of gyms, studios, virtual personal trainers, and wellness apps, Gympass is designed to enhance employee wellbeing and improve productivity, retention, and healthcare cost outcomes for businesses. By enabling companies to provide holistic wellness options, Gympass fosters healthier workplace environments and supports employees in maintaining balanced lifestyles both at work and at home.

1001 - 5000 employees

Founded 2012

🧘 Wellness

🤝 B2B

☁️ SaaS

💰 $5.4M Venture Round on 2021-12

📋 Description

• Lead three teams that develop solutions for the Customer Experience team, guiding tech leads and fostering an environment of technical excellence and strong team dynamics. • Ensure that our technical strategies align seamlessly with business objectives. • Use artificial intelligence to build scalable self-service support solutions to decrease ticket volume and streamline complex issue resolution for greater efficiency and productivity. • Develop and maintain the entire CX ecosystem such as Help Center, online and offline support, internal customer management system and customer support system( Zendesk). • Partner with senior leadership to influence and drive engineering and product roadmaps, focusing on scalability, innovation, and business value. • Foster engineering excellence by advancing best practices, improving development processes, and ensuring the technical vision remains relevant and actionable. • Work closely with product, operations, and business stakeholders to ensure engineering outputs drive measurable business success, such as user growth, operational efficiency, and revenue generation. • Ensure critical systems and services operate at high availability and scalability while remaining adaptable to new business models and client needs. • Drive data-driven decision-making processes, ensuring that metrics and KPIs guide engineering priorities and resource allocation. • Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness.

🎯 Requirements

• You are a technical professional with a passion for software and product development; • You are accountable for your decisions and possess a high level of ownership over the products you are delivering. • Experienced in managing managers (leads), as well as guiding multiple teams of software engineers across different locations, helping them align with business goals; • Experienced in designing and developing complex modern web applications; • You excel in mentoring engineering leads and their teams, helping them grow their leadership and technical skills. You are proactive in driving technical growth, code quality, and operational excellence across multiple teams; • You have excellent communication skills, able to bridge the gap between technical and non-technical stakeholders, and align cross-functional teams towards common objectives; • Experienced in applying computer science fundamentals: data structures, algorithm design, problem-solving, and complexity analysis; • You have a deep understanding of systems and can actively troubleshoot issues, identify root causes, and work with teams to quickly and efficiently resolve critical problems when needed. You balance strategic leadership with hands-on involvement in key technical challenges; • You need to be able to articulate ideas clearly when speaking to groups in English; • Solid experience dealing with event-driven architectures and message brokers such as RabbitMQ, KAFKA, ActiveMQ, etc and an in depth understanding of their use cases and pitfalls.

🏖️ Benefits

• Free Gold+ membership with access to onsite gyms and studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental wellbeing support, and more! Add up to three family members to your plan, ensuring access to wellness for those who matter most to you. • A complete emotional wellbeing program with a unique approach. It offers personalized journeys that combine individual therapy sessions (52 per year) and on-demand content. • Health, dental, and life insurance. • As a Flexible First company, we offer hybrid and remote options to give you the freedom to work in a way that suits you. The model for this specific role can be discussed with your recruiter and hiring manager. When you join, use our home office reimbursement to set up your home office. • Flexibility for us isn’t just about where we work—it also means being able to shape how and when we get things done. Together with their leaders, employees define schedules that align with their time zones, team needs, and personal routines. • It’s important to take time away from work to recharge. Employees receive vacations after 6 months and additional 3 days off per year + 1 day off for each year of tenure (up to 5 additional days) + an extra holiday for your birthday! • Welcoming a new child is one of the most special moments in your life. Take the time to be present and enjoy your growing family. We offer 100% paid parental leave to all new parents. Parents giving birth are eligible for an extended leave and a ramp-back period to return part-time while they get settled. • Access world-class platforms, participate in interactive sessions, build your personalized development roadmap, and explore internal opportunities. We focus on continuous learning and feedback to support your journey toward personal and professional success. • You’ll join a team of passionate people who come together to break boundaries, support each other, and create a meaningful impact in workplace wellness.