Quality Control Manager

🔥 9 minutes ago

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Gypsy Collective

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

🎯 Recruiter

🏪 Marketplace

📣 Marketing

Recruitment • Marketplace • Marketing

Gypsy Collective is a roaming talent and partnerships collective that connects independent digital and performance-focused talent with brands and companies across 20+ markets. They position themselves as a performance-first partner that builds digital teams, facilitates brand partnerships, and runs events to create real-world connections and market access. Born to close the gap between businesses and the people who scale them, Gypsy emphasizes speed, partnership, and outcomes over volume, and has operated consistently for five years.

📋 Description

• Monitoring VIP Managers’ communication across all customer interaction channels and evaluating service quality; • Providing detailed and constructive feedback to improve communication style, tone of voice, and customer approach; • Developing and implementing onboarding plans for new VIP Managers to ensure smooth adaptation and service consistency; • Creating guides, communication standards, and best practices for working with VIP clients; • Analyzing weak points in customer communication and suggesting practical improvements and solutions; • Working closely with the VIP team through regular 1:1 sessions, coaching, and continuous support to improve service quality; • Participating in the development of VIP customer experience strategy and contributing ideas for service enhancement; • Ensuring that communication standards align with the company’s premium service expectations and business goals; • Tracking communication quality trends and identifying opportunities for process optimization and team development.

🎯 Requirements

• Experience working with VIP clients in gambling, betting, luxury, or similar high-end service industries; • Strong understanding of premium customer service and personalized communication approaches; • Ability to provide constructive, actionable, and well-structured feedback; • Experience building onboarding, training, quality control, or team development processes; • Excellent communication and interpersonal skills with high attention to detail; • Strong analytical mindset and ability to identify communication gaps and improvement opportunities; • Ability to work independently and maintain high quality standards in a fast-paced environment; • English level: B2+ (required); • Fluent in Ukrainian;

🏖️ Benefits

• 💸 **Flexible payment options:** choose the method that works best for you. • 🎁 **Financial perks:** Bonuses for holidays, B-day, work milestones and more - just to show we care. • 📈 **Learn & grow: **We cover courses and certifications — and offer real opportunities to grow your career with us. • 🥐 **Benefit Сafeteria:** Choose what suits you — sports, language courses, therapy sessions, and more. • 🎉 **Stay connected: **From team-building events to industry conferences — we bring people together online, offline, and on stage. • 💻 **Modern Equipment:** We provide new laptops along with essential peripherals like monitors and headphones for a comfortable workflow. • 🕘 **Your schedule, your rules: **Start your day at 9, 10, or even 11 — we care about results, not clock-ins.