Hai Robotics
1001 - 5000 employees
Established in 2016, Hai Robotics is committed to gathering global talents to push forward the progress of human civilization using robotics technology. Its goal is to empower every warehouse and factory with logistics robots. The HaiPick solution is the world's first Automated Case-handling Mobile Robot (ACR) system. Unlike other existing autonomous mobile robot solutions, it intelligently identifies desired totes and cartons, rather than the entire rack, and autonomously brings them to the workstation.
Service Account Manager
🕒 May 27
🗣️🇨🇳 Chinese Required
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Hai Robotics
1001 - 5000 employees
Established in 2016, Hai Robotics is committed to gathering global talents to push forward the progress of human civilization using robotics technology. Its goal is to empower every warehouse and factory with logistics robots. The HaiPick solution is the world's first Automated Case-handling Mobile Robot (ACR) system. Unlike other existing autonomous mobile robot solutions, it intelligently identifies desired totes and cartons, rather than the entire rack, and autonomously brings them to the workstation.
📋 Description
• Prepare and deliver monthly/quaterly customer performance reports and presentations to key accounts. • Engage directly with key customers to review system performance, identify improvement opportunities, and enhance after-sales satisfaction and customer retention. • Execute the service order projects, take over the service orders from the Service Sales Manager, such as customer orders for spare parts, preventive maintenance, on-site repair, resident support, PCR and so on. • Manage the order as a project, execute the material preparation, shipment, implementation and acceptance. • Work closely with finance colleague to ensure the invoice and payment collection on time. • Lead or participate in taskforce projects for major service challenges. • Build and coordinate cross-functional teams (EMEA Service, HQ R&D, customer operation teams, and service partners) to ensure rapid recovery of system performance and customer operations. • Hiring, interviewing and choosing the external resident support engineer for the service project. • Coordinate internally with the training team for their training and qualification. • Manage their daily work(such as review the daily report) to ensure the customer success. • Provide partial support to the hotline or remote support team when necessary, ensuring continuity and quality of customer service.
🎯 Requirements
• At least 2-3 year of experience in robotics automations industry • Strong technical understanding of HAI systems, able to identify and partially resolve technical issues independently. • Excellent presentation skills (e.g., PPT reporting), customer communication, and stress management abilities. • Proven leadership and coordination skills, capable of aligning internal teams (EMEA / HQ R&D) and external partners to deliver challenging service recovery tasks, thus Chinese is MANDATORY.
🏖️ Benefits
• 8% holiday allowance. • Attractive quarterly bonus. • 24 days of holiday entitlement. • €0.23 per km commuting allowance. • Work laptop and phone.
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