Hammerspace
SaaS • Enterprise • Artificial Intelligence
Hammerspace is a provider of a high-performance data platform that unifies and orchestrates distributed unstructured data across on-premises, cloud, and edge storage into a single global namespace. It delivers a standards-based parallel file system, metadata-driven policy engine, and Tier 0 NVMe capabilities to accelerate AI, HPC, and GPU workloads, and is available as software, integrated appliances, and through cloud marketplaces for enterprise customers.
Senior Manager, Customer Success Operations
Job not on LinkedIn
November 26
Hammerspace
SaaS • Enterprise • Artificial Intelligence
Hammerspace is a provider of a high-performance data platform that unifies and orchestrates distributed unstructured data across on-premises, cloud, and edge storage into a single global namespace. It delivers a standards-based parallel file system, metadata-driven policy engine, and Tier 0 NVMe capabilities to accelerate AI, HPC, and GPU workloads, and is available as software, integrated appliances, and through cloud marketplaces for enterprise customers.
📋 Description
• Drive the execution and optimization of the global Customer Success framework • Build, optimize, and maintain tools and processes for Customer Success Managers • Develop and maintain KPI dashboards and reports for customer monitoring
🎯 Requirements
• Hands-on operational expertise in Customer Success environments • Deep subject matter expert for Customer Success platforms (Salesforce, Slack, Gainsight, Totango, or similar) • Experience in process design, execution, and performance analytics • Proven ability to monitor customer health, flag risks, and identify opportunities for efficiency gains
🏖️ Benefits
• Hammerspace offers a broad range of health plans for medical, dental, vision, life land disability. • 401k plans • Flexible time off
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