Support Specialist, Contract

🕒 May 28

🌵 Arizona, California, +23 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🏛️ District of Columbia – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🦞 Maine – Remote 🎰 Nevada – Remote 🏖️ New Jersey – Remote 🌶️ New Mexico – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🔔 Pennsylvania – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote

💵 $25 / hour

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Handshake

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2014

👥 HR Tech

🎯 Recruiter

🤝 B2B

HR Tech • Recruitment • B2B

Handshake is a platform that connects students with potential employers and career centers, offering tools to streamline the recruiting process for its users. It provides features such as job postings, talent engagement suites, and event management for both virtual and in-person recruiting events. Handshake is widely used by Fortune 100 companies and offers integrations with existing automated tracking systems. It aims to build early career networks and supports a diverse range of Gen Z talent with a focus on improving hiring outcomes through proprietary data and advanced recruiting strategies.

📋 Description

• Provide amazing email and phone support to Handshake customers via internal ticketing systems. • Resolve questions, bugs, feedback, and general inquiries. • Use app demo environments, troubleshooting tools, help center, team communication channels, and internal documentation systems to find quality answers for a wide range of users. • Maintain a standard level of excellence in regards to response times, resolution times, equal share of queue, and the quality of the customer support experience. • Be both a support specialist and an experienced consultant for users of the Handshake platform.

🎯 Requirements

• Location: if working from home, you must be located in AZ, DC, CA, CO, FL, GA, ID, IL, IN, MA, MD, ME, MI, MN, NC, NM, NV, NJ, NY, OR, PA, SD, TN, TX, VA, WA, or WI. • Technical Aptitude: Ability to learn technical tools and concepts quickly • Resilience: Comfort with change and ambiguity. • Teamwork: Connects with teammates and actively builds a sense of community on Support and with other teams. Collaborates with manager and team on daily or weekly guidance on ticket workflows and prioritization. • Communication: Excellent verbal and written communication skills with a clear ability to communicate complex topics with simple language. • Results oriented and ownership: Ability to maintain or exceed ticket and quality goals. High level of self accountability and integrity for processes and metrics. • Passion for the problem: Desire to help give people the chance to build the career they want, no matter where they're from or what school they attend • EQ: A strong sense of empathy with users of our products and cross functional partners • Critical Thinking: High attention to detail and ability to troubleshoot with limited information and a clear plan of action. • Expertise and Curiosity: Retains knowledge, shows ability to partially solve issues independently, and asks questions to increase personal knowledge.

🏖️ Benefits

• Health insurance • Paid time off • Professional development • Flexible work arrangements