Customer Support Representative

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🕒 May 9

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Boom Entertainment

WebsiteLinkedInAll Job Openings

51 - 200 employees

🎮 Gaming

🎲 Gambling

Gaming • Gambling

Boom Entertainment is a company focused on reimagining the casino and online gaming experience for the modern era. They create world-class gaming products for major brands in sports and casino gaming, aiming to attract and retain millions of gaming-focused users. Boom is known for their intuitive game design, multimedia content, and sophisticated analytics. They offer a range of services including game development, licensing, and user-level analytics. The company also provides scalable gaming solutions, managing everything from game design to customer support, and offers unique sports betting products to differentiate sportsbooks in a competitive market. Boom Entertainment emphasizes creativity, simplicity, and high engagement in their products, targeting the next generation of players.

📋 Description

• High volume live Customer Support for contest entrants via email and live chat feature - Zendesk and Intercom • Handling support requests and escalating them to the appropriate parties • Monitor for critical site issues and escalate to the proper channels to ensure a speedy resolution • Resolve contest inquiries regarding sporting rules & account and billing inquiries from users • Requests include: verifying user identities during sign-up, gameplay questions, the status of withdrawals, and more

🎯 Requirements

• 2+ years of experience in a customer support or operations role (sports, tech, start-up, a plus) • Proven ability to handle high-stakes, time-sensitive customer inquiries with empathy and professionalism • Knowledge of and enthusiasm for sports, sports gaming, and technology are a must • Knowledge of online gaming fraud, payments, gaming tools, systems, and reports is highly preferred • Demonstrated curiosity and initiative in using AI tools to improve speed, clarity, and quality of work • Ability to work autonomously, prioritize effectively, and make sound decisions in a fast-paced remote environment • Must be located in one of the following time zones: EST, CST, MST, or PST • Experience working with Customer Support tools like Zendesk and Intercom • Outstanding written communicator • Collaborative, team-oriented mindset • Strong internet connection and reliability.

🏖️ Benefits

• Schedule flexibility • Contract-to-hire role for U.S. candidates or international consultant position for those outside the U.S. • Compensation set in line with competitive local market rates for this role and level of experience.