Player Support Specialist

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🕒 April 7

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DAVID Bogotá

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2021

📱 Media

Advertising • Media • Marketing

DAVID Bogotá is a creative agency with a global presence, operating in cities like São Paulo, Miami, Buenos Aires, Bogotá, Madrid, and New York. The agency focuses on delivering innovative marketing and advertising solutions, showcasing their work and news through various channels. Their vibrant approach reflects a blend of local culture and international trends.

📋 Description

• Providing player support - answering game-related questions, resolving technical and payment issues, addressing complaints • Managing reviews on Google Play and App Store • Moderating the game chat and social networks • Monitoring game performance (with Grafana and other tools) • Informing the developers of emerging issues • Participating in testing game updates and the game Portal, collaborating closely with QA • Collecting player feedback.

🎯 Requirements

• Is fluent in English (C1 Advanced Level) • Has strong technical proficiency on both PC and mobile devices • Is ready and willing to learn and enhance qualifications, including through company-sponsored courses • Has extensive gaming experience and passion for games • Is highly self-disciplined and responsible • Has an up-to-date PC, an Android mobile device, a stable internet connection.

🏖️ Benefits

• 100% remote work (except from Russia and Belarus) • Work schedule: Sunday to Thursday, 6:00–15:00 Cyprus time (EET), including a 1-hour lunch break • Onboarding period schedule: Sunday to Thursday, 11:00–20:00 Cyprus time (EET), including a 1-hour lunch break • Shifts on public holidays based on team needs • Hourly pay rate depending on the test assignment and interview • Position as an independent contractor.