Hertz
10,000+ employees
Founded 1918
🚗 Transport
Transport
Hertz is a leading global car rental company, offering a wide range of vehicles for rent across various locations worldwide. They provide services for both business and leisure travelers, with a focus on customer service and convenience. Hertz also features loyalty programs and various special offers to enhance the renting experience. The company operates across numerous countries, ensuring mobility and transportation solutions for its customers.
Customer Service Representative
🕒 April 1
🐊 Florida – Remote
💵 $10 - $17 / hour
⏳ Contract/Temporary
🟡 Mid-level
🟠 Senior
💝 Customer Support
🦅 H1B Visa Sponsor
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Hertz
10,000+ employees
Founded 1918
🚗 Transport
Transport
Hertz is a leading global car rental company, offering a wide range of vehicles for rent across various locations worldwide. They provide services for both business and leisure travelers, with a focus on customer service and convenience. Hertz also features loyalty programs and various special offers to enhance the renting experience. The company operates across numerous countries, ensuring mobility and transportation solutions for its customers.
📋 Description
• Handle high amounts of incoming calls • Produce sales leads • Identify and evaluate customers’ needs to deliver satisfaction • Build sustainable relationships of trust through open and interactive discussion • Provide accurate, valid and comprehensive information by using the right methods/tools • Reach personal/customer service team sales targets and call handling quotas • Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution • Keep records of customer interactions, process customer accounts, and file documents • Follow communication procedures, guidelines, and policies • Go the extra mile to engage customers
🎯 Requirements
• Some proven customer support experience or experience as a client service representative • Track record of not just reaching, but exceeding quota requirements • Strong phone administration skills and active listening capabilities • Experience with CRM systems and practices • Customer orientation and capacity to adapt/respond to different types of characters • Exceptional communication and presentation skills • Ability to multi-task, prioritize, and control time effectively • High school degree
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